I just phoned you and asked a few questions about ammonia smelling nappies and you answered phone quickly and gave very helpful ideas and advice. Wow. Huge thanks
Just wanted to say a huge thank you. Order arrived early Saturday morning, incredibly fast! and the products are lovely, we have been having lots of fun practising our nappy folds on a teddy bear.
Just wanted to thank you for your advice and recommendations. It was so helpful in what can seem a complicated and overwhelming variety of options. We went with option 2 and our order arrived today.
Thank you for such a prompt and professional service.
always impeccable service.
Thank you for my recent order. It was delivered promptly and efficiently.
The nappies have been great too, virtually leak proof which is quite an achievement for a 5lb with skinny little legs. On the few occasions I have used disposables they have leaked every time so these have saved me many clothing changes. As a foster carer used to using real nappies on a variety of babies it is the first time I have invested in tiny nappies and I was not disappointed.
Overall a fantastic service and great products.
I haven't used the swimming trunks yet (38 weeks pregnant still!) but the range of products you sell on your website is fab and the service/delivery was great..very efficient.
Both times I have ordered from this service, I have always received my purchases quickly and been kept fully up to date with order process.
Absolutely fantastic service and fast delivery. There was a slight mistake with one of my orders and after I made a quick phone call it was rectified and what I should have got came in the post the next day. Keep up the good work!
Dear Nappy Lady, 9 years ago we adopted twins at 10mths and you were there every step of our washable nappy journey. Those nappies then did our birth child (who is now 8) and we went out to W Africa with them when she was 9mths old.. Last I heard that set of nappies was on family number 3 and child number 9!! I am now within 3 weeks of having our long awaited 4th.. having been GIVEN a complete set of motherease by a friend whose premmie is still ill in hospital at 6mths old I 'tragically' only need few bits but it lovely to be able to come back to you for them. Thank you
They also came very quickly.
Thank you. Great service and delivery. Not used the nappies yet as my baby is only 5lbs 10 and too small to fit. Once she is bigger I look forward to trying them
I just want to say thank you for your brilliant advice page on problems and issues with cloth nappies. I have the Bumgenius Freetime nappies on my daughter. Just recently they have started to smell when she wees. I had heard about strip washing but wasn't sure of the best way to do it, there is so much information found using Google search and I still wasn't sure. Then I remembered this site and found the best explanation on how to strip wash. I followed your advice step by step and lo and behold my nappies are now stink free when weed in!!!! I have your advice on avoiding detergent build up etched in my memory now plus I picked up some good washing tips too. Thank you once again. Your advice has been invaluable
great service. your comprehensive website and you tube vids made my purchasing SOO much easier! this is my second baby; I gave up on cloth nappies on my first little one after only about 4 or 5 months due to nighttime changing etc... perhaps if I had found your website first time around I wouldn't have resorted to the non-ethical option... so here's to a more successful round 2 of cloth nappies...
Sadly our last purchase as our third boy is now being potty trained! Used you for the past 7 years or so and always came back as you service was just so good. Transactions were easy and prices spot on.
I am very happy with the service from Nappy Lady. I have had loads and loads of questions (Probably silly ones a ttimes) and was unsure what i wanted for my baby. Nappy lady responded to all my emails with very good sound advice and is still working with me in setting me up to be a cloth diaper mammy.
I highly recommend the videos and demos on the site these are invaluable.
I would definitely return to buy products from you in the future.
The service is always excellent whenever I have ordered over the last 2 1/2 years. I once ordered from a different site and regretted it as the service did not come close! Also the wraps I ordered are no longer in use as they leaked so I always order from the Nappy Lady as I know you only stock quality products.
May I take this opportunity to thank you for your help, advice and excellent products.
Wendy really knows her stuff about the different options, having used washables on all her children, and sells a huge range through her website. On comparing her prices to other specialist and non-specialist websites and shops, we found her prices to be really competitive, and we also really love her Facebook page which allows followers to ask questions and be updated on discounts and new stock as they come up.
'Wendy gives down-to-earth and reliable information - from my first contact with her, to endless follow-up questions, she has always answered speedily and with care. When customers may be floundering in a sea of online info, it is always good to know that she will give sensible advice.
Wendy (The Nappy Lady) should be chosen for this award because of all the hardwork and dedication she gives to parents. The world of cloth nappies can feel like a foreign language when you first start off and Wendy is the interpreter. She spends time answering the same questions over and over again and explains the teminology like your are the first person she is telling about reusable nappies. She is patient and understanding of certain needs whether it be a heavy wetter or a tight budget with no guarentees that all that dedication will lead to a sale. When buying nappies from Wendy the customer service has out shone some of the larger companies, tackling orders and issues in a quick pain free manner. Nothing is ever too small or too large for this amazing mum.
I first became aware of the nappy lady three years ago when looking into real nappies for our first child. After filling out an advice questionnaire I received a tailored recommendation as to what nappies would probably suit us. The advice was honest and non biased to a particular brand and I placed an order based on that advice.
Three years and two children later their advice was spot on and most of the nappies that I use are based on that advice. Not only that but whenever I have run into problems the nappy lady website has been an invaluable source of information. I have contacted Wendy several times over the years and each time she has been very helpful and knowledgeable.
Whilst there are a growing number of real nappy stockists I always use the nappy lady as not only is Wendy knowledgeable, experienced and friendly but she uses the items she stocks herself which I find reassuring as its not just a sales pitch its first hand experience.
In summary I would say that the nappy lady is honest, helpful, competitively priced and most importantly their customer care is excellent. I have never felt like its a hard sell and I have never been disappointed with any of the recommendations. It's a shame that some people try real nappies but don't get on with them. Perhaps if more people used the nappy lady they would have a better experience with cloth and therefore stick with it and reduce the use of disposable nappies.
Many many thanks
Kirsten March 2013
Wendy AKA the nappy lady really provides an invaluable service for anyone interested in using cloth nappies. Excelling information on the website along with excellent you tube videos and excellent email support.
I never thought I would be so great-full for someone passing on so much knowledge about nappies but I really am and my wife thinks I'm a bit nappy obsessed at the moment!
Wendy spent a lot of time with back and forth emails which I really appreciate. I normally like a bargain however I didn't even check anywhere else for any cheaper nappies because the help was so good I wouldn't have been able to sleep at night. I also have full trust in the fact that they will be a reasonable price anyway.
Thanks Wendy, I will definitely recommend you.
Spencer Blackaller Jan 2013
The amount of information on the Nappy Lady website is fantastic; it has really helped us to understand all about washable nappies. Wendy always responded really quickly to our emails and even made sure that our order was courriered to us so that we could take our real nappies on holiday with us.
We have Wizard Duo nappies and have so far found them to be great, a dream to use and dry and contain even the most explosive of our daughter's frequent and sizeable offerings. The disposables we used previously were, by comparison, leaky and woefully lacking in absorbancy. I never thought I'd be one to evangelise about real nappies but now I find myself doing just that. And as for washable wipes, don't get me started on how much better they are than normal wet wipes... I don't think we'd have embraced the world of the washable without the advice on this website.
Eleanor Sept 2012
The questionnaire and recommendations Wendy gave us have enabled us to use cloth successfully since our son was 2 months old. The recommendations have been spot on saving us time and money by only suggesting suitable products. In addition to this Wendy is always happy to answer questions and give advice. She stocks a great range of products and we don't go anywhere else. Would thoroughly recommend The Nappy Lady.
Clare Gregor Aug 2012
After a 13 year gap between babies I found the variety of real nappies bewildering. Luckily I found Wendy's site and so began the research. Being a Luddite I preferred to phone Wendy rather than fill in the questionnaire. I found her to be friendly with a great depth of knowledge on nappies. She truly is the nappy lady. She recommended the teddy nappy as a birth to potty daytime nappy. The nappies arrived the next day as promised. I can also see why they are called teddy as they are as soft as a teddy bear, and look lovely on.
I have also bought the mattress protector, and small wraps ( I initially was only going to use reusable from 2 months, but nappy sensitive skin put paid to that) again the items arrived the next day and were what I needed.
When I found out I was pregnant I was determined to use real nappies. It was an absolute mine field out there, with no real information about what nappies were suitable...until I came across the nappy lady.
Wendy's questionnaire and recommendations were absolutely perfect, I am absolutely thrilled with my purchase, and on the odd occasion when I need to use a disposable, I can't wait to get home to my real nappies, as they've never let me down, and neither has the nappy lady! I tell everyone about her, even my health visitor! A million times thank you
I found the advice Wendy gave invaluable and very sensible, and geared towards my needs. Initially when I decided to use cloth nappies I was totally bamboozled by the options and didn't know where to start - what was a wrap, booster, two part, pocket etc? Thanks to the Nappy Lady I know the answers to these questions and more!