| Average Rating (12 Reviews): |  |
Plenty in box but you pay £15 return postage Tuesday, 10 July 2018 | Sonali
I’m not that impressed tbh. It didn’t change our minds in any way as to what brand of cloth we would use. We’d seen cloth nappies at our NCT course. I felt a bit duped as they effectively told me by email the cost of the hire kit is just £10 rather than £40. It’s only £10 if you buy £200 products from them and other websites are cheaper. We also had to pay £200 to return the kit. They sent it to us late even though I booked months in advance with no apology until I chased them (even got email asking me to pay twice as saying kit was available) . They hadn’t completed their own end of their own paperwork which they sent to us. You couldn’t even read the faded / wiped off marker pen on some of the bags to know what was in there before opening. Overall very disappointing.
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Response:
I'm so sorry to hear that you didn't enjoy our hire kit it's always upsetting and unusual for someone not to enjoy our hire kit. We were surprised and disappointed for you to see you had returned it after your 3 week hire period with it all completely unused.
I'm also really sorry that you missed the details about the hire kit deposit, we've never had anyone miss this before. The details of how the scheme costs £10 are in in the first few lines of the kit description along with details again in the terms and conditions on the same page. It is also included in the paperwork with the parcel. If like yourself you decided not to go ahead and order cloth nappies the kit does have a unrefundable deposit of £40 to cover costs of the hire but this still only works out at 27p per nappy. The £40 fee covers the cost of the kit being fully sanitised after every return even if as in your case it had not been used. Insured shipping to you of the cost of the kit to you is also included in the price and wasn't charged extra. The roll of liners in the kit worth £5 are also included for you to keep. If you're ready to order at a later date you just need to let us know and we'd always honour the increased deposit refund you would be entitled to if an order of £200+ was placed.
Unfortunately the kit was a little late coming to you but not excessively. The kit was a little late from the person before you which was i'm afraid out of our control although we chased them, babies are hard work and sometimes families run a little behind on errands which impacts kits occassionally. We didn't want to send the kit out to you unsanitised so this took a few days to ensure throughly cleaned. This didn't affect your hire period and you still received your full 3 weeks they just started just a few days late.
I'm sorry if you found the labels unclear. The paperwork was included in your parcel (it was there on the return of the parcel so was definitely there on delivery inside the box). All nappies are individually labelled and descriptions on the paperwork. We'll double check the labels on the bag and make sure they are clearer in case some have rubbed away, we were trying to get your kit out asap to you as it was late so this might have been overlooked. Each kit is checked in and out so this is normally checked every time.
We are always on hand to help with any problems, identifying nappies, queries you have about how cloth works or more advice on how to us it. We don't like to contact you when you have the kit in case it feels like we're chasing you up, but we'll always reply via phone or email on any queries.
We never emailed you asking for payment. The emails would have been availability notifications that a kit came back in stock to order. These comes out automatically via email if you if you click "email me when this item is in stock." This isn't an automatic service and you have to manually ask for this email to come out to you. If you place an item in your basket and don't check out you would received an automatic email reminding you you haven't checked out, this is a "failsafe" incase you think payment has gone through and it hasn't, once an order is paid we never sent payment requests again. The only other emails you would have received would have been thank you for your order and a dispatch email to say it's on it's way. We do not send other automatic payment emails.
It's a shame you decided none of the cloth nappies in the kit were for you as the kit contains all the best sellers and many niche nappies but at least you now know which are the right ones. We stock all the main brands and best sellers so please let us know which you want to buy and if it's not one we stock we'll try and source it for you if possible (we wouldn't be able to do a one off order for unethical or nappies that our insurance deems unsafe (chinese cheapies). We have now refunded your £160 deposit but if you let us know what you'd like if we can source it for you the increased refund of your hire fee (£30 difference) would be applied to your order. It can be for other items or accessories, in fact anything on our site.
Great way to try out different nappies Monday, 19 March 2018 | Jinting
Great way to try out different nappies and find out what suits.
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So worthwhile; give it a go! Tuesday, 13 March 2018 | Debbie
I’m so glad we found and decided to book the nappy lady hire kit to test out cloth nappies before we took the plunge and purchased lots; I would have spent a lot of money on pretty looking nappies which wouldn’t have suited us and would have put us (especially my unconvinced husband) off cloth pretty quickly. Not having a nappy library nearby this was the best way for us to try out cloth nappies, and there is so much choice in this kit, as well as everything needed being included (except a wet bag for out and about!) Our little man was 10 weeks and around 12lbs when the kit arrived, which was great, he fitted the birth to potty nappies well enough and we had got used to life as new parents so the thought of an extra load of washing every other day wasn’t so daunting. It was great to be able to handle all the nappies and really get to know them, though I have to admit I nearly cried the first time I got a load out the washing machine; I couldn’t remember which bits went together! Working out which nappies best suited us, and how best to fit them meant we did have a few leaks which was disheartening to begin with, but we persevered and I’m so glad we did. £10 (+return postage cost) very well spent, a few weeks on I am definitely addicted!
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A great and cost-effective intro to cloths Tuesday, 13 March 2018 | Andrea
This is an amazing service provided by The Nappy Lady and is worth every penny! As someone completely new to cloth nappies, I decided this is the best way to get to know the various brands in more details. Within a week or so I already had my favourites and put asides those which I thought are not for me. Don’t worry, I still had so many to practise with
What surprised me the most was that I thought I’ll prefer those which are fastened with a Velcro (wrong, poppers were the winners) and that I won't mind the folding (wrong, I realised I am lazy and prefer the easiness of AIOs and pocket nappies) or that I can live with bulky nappies overnight (wrong, I couldn’t get comfortable with them despite of zero leaks with any of them). What I’d like to highlight here is that a lot of us tend to read reviews on the Internet and buy nappies based on others’ recommendation but might not consider our own situation (eg washing facilities, drying time). What is great about this hire kit is that you can play around with a lot of styles in your own environment, see how you get on with the washing, drying, folding, etc. and eventually find your dream nappies 3 weeks are more than enough, I already made up my mind after 2 weeks. What also helped me was that I was in continuous email contact with The Nappy Lady so any questions I had in the meantime re washing, boosting and choosing nappies for a tall baby were all answered immediately. Although I knew from the beginning that my baby is tall I did not mind trying those nappies which I knew are meant to be for up to average length babies because I could see why they could not work for us longterm. I feel like I became cloth pro! Excellent speedy delivery as usual from The Nappy Lady (next working day with recorded delivery by DPD, the most reliable courier in my experience, so you are aware of the exact hour when your kit will be delivered). I also loved the detailed list of nappies included in the kit as well as the individual packaging of each nappy, making it easy to identify and then pack them for return. At the end of course I was convinced that cloth is the way to go and was so satisfied with the kit and the overall service that I decided to look no further and buy any nappy related stuff from The Nappy Lady only, regardless of the price tag. Such an excellent customer service is rare nowadays, and whenever I find one, I tend to stick with as a loyal customer. Luckily, The Nappy Lady is not only excellent in this regard but is also a winner in terms if pricing
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1 of 1 people found this review helpful.
Friday, 9 February 2018 | Anna
A fantastic way to work out which nappies fit your baby the best and suit your lifestyle. I was certain I would like the pocket style nappies but the make I had been recommended did not fit well, I didn't get on with the two part nappies at all. I feel like I have had enough time to use the nappies, test them (including in the car) and see how they wash and importantly dry. Very happy with the product and service!
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Sunday, 12 November 2017 | Anu
I knew I wanted to use cloth nappies but was overwhelmed by all the different types, prices and general fit. This trail kit was just what I needed! I started the kit when my son was 6 weeks, 8lbs, so most of the nappies would fit. The kit comes with a detailed inventory list. I would reccomend finding each nappy on the nappy lady website, marking if it's day/night and sizing it to your baby. I dived straight in and had a few hiccups in the beginning. Huge oversized night nappy with all the boosters! As I went through the different nappies, I immediately put away those that didn't fit/leaked. Towards the end I had a really good idea which worked. Really cheap too, as I ordered my stash from the nappy lady.
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Monday, 10 April 2017 | Gemma
Excellent hire kit which gives you a really broad range of nappies to try for yourself to see which works best for you. Ample length of time also as I found towards the end I was just reusing my preferred ones to decide which to order. Lots of useful info on the website with videos to help along the way also which meant I didn't need to pick up the phone but the number was provided on all the paperwork so would have called if I needed to.
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Tuesday, 3 January 2017 | A
I very much enjoyed trialling a whole host of reuseable nappies. Unfortunately as my baby is a tiny newborn a great deal of the nappies didn't fit (even on smaller poppers).
It would be better for me to trial later when he's bigger. One or two of the nappies I wouldn't opt for as the absorbency wasn't great with the nappy only lasting 2 hours.
Thank you for your service
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Response:
The hire kit is best borrowed once baby is 10lbs rather than right from birth.
Tuesday, 19 January 2016 | Roselle
Fantastic to have the opportunity to try so many different nappies... it really helps to get a proper idea of how they work in order to chose your preferred type/style and see which fit baby best.
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Thursday, 29 October 2015 | Tammy
I used the nappy lady's advice service as I am new to the world of reuseables. Like many people, the main opinions I had heard were from my mum's generation with bulky Terry's and horrible plastic covers but a friend had been using the modern nappies and had really positive comments. I was slightly overwhelmed by all the information out there so this seemed like a sensible place to start. The questionnaire was comprehensive, although I completed it before my little one arrived so was a guide. The nappy lady provided me with a couple of different options and a good place to start my research.
We decided to try the full trial so we could make a proper decision. My partner wasn't keen before they arrived (again, having only heard the horror stories!)
The kit arrived on time with a full inventory - essential for repacking later. There was a good selection of the different styles and types of nappies.
Despite all my reading it took a day or so of using them to get the hang of them. It was useful to see how they fit on our baby, compared to the descriptions. Understanding which nappies were best for which situation (nighttime, day trips etc) came much easier once the nappies were right there. Additionally, getting the hang of washing and knowing how long different nappies would take to dry in our house/ garden was something else we couldn't have learnt from reading.
Overall we loved the nappies and they have won my partner over. We have ordered a full set of reusables, which means that the trial cost us only £5! An absolute bargain for the information we got from it, and goes to show how much faith the nappy lady has in her products!
I would definitely recommend trying the full trial if like me you feel like resusables are the way you want to go, but you want to learn more before you commit to a certain brand or style of nappy.
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Wednesday, 14 October 2015 | Lydia
I throughly enjoyed having the nappy trial and using all the different nappies, it definitely helped me makes some choices as to what i wanted to buy. Would recommend and the nappy lady was so helpful with advice and great communication
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Tuesday, 1 September 2015 | Stacey
This nappy hire kit is fantastic! It is a brilliant way to try out a huge range of available products without spending a fortune. All of the nappies come in their own labelled bag so that you can't get mixed up and you are provided with a concise checklist of everything that has been provided so that it is simple to ensure that it is returned. These are two features of the kit that really did make the hire a simple and stress free process - little details can make a huge difference!
I am so glad that I rented out this kit as I actually ruled out the brand that I was leaning towards as the fit wasn't great on my baby - it has saved me from wasting a lot of money. I also found that I liked a nappy that I would never have even tried which was very unexpected.
Overall the Nappy lady's service was impeccable and I would really recommend this kit to anyone who is considering cloth nappies.
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