Delivery Information

Delivery From £2.50

We ship FAST!  We have lots of delivery options for you to choose from. You'll be given the opportunity at checkout to choose your delivery method. The site will initially choose the most popular option which is tracked Royal Mail, as this is treated as priority post plus gives you tracking and and insures your delivery.

Sometimes when we come to pack an order, if it's unusually heavy, bulky or valuable, we reserve the right to upgrade your delivery method free of charge to another that's more secure. For example, we may upgrade your order from first class delivery to courier.

Courier Delivery Information UK

Our courier is DPD Local. They will email and/or text you with your one hour delivery slot so you'll know when you can expect your order to arrive. You can also track your parcel live online down to a 15 minute delivery window. Our courier is VERY reliable and is the safest and quickest option for your order. 

Dispatch Times

We are FAST, no dilly dallying around from us, COVID is not holding us back!  Orders are normally dispatched the same or next working day depending on the time you place your order. Our couriers and Royal Mail parcels are collected between 10.30am to 1pm.  If your order comes in after our collection has been your order will be dispatched the next day.

You will receive an automatic dispatch email when your order goes to our dispatch department. During our peak time such as Black Friday due to the sheer volume of orders your order may leave us a day later than normal but we try our hardest to avoid this. 

Monday to Friday are counted as working days.

Courier delivery is available for Saturday but you must choose this option at checkout before 11am Friday. Saturday courier delivery is expensive, we only charge what the courier company is charging to us.    Some areas such as Islands and parts of Scotland and Northern Ireland courier delivery will take 2-3 days rather than the standard next day mainland UK delivery.

If your order contains an item that is a preorder item your order will be held and sent when the preordered item is in stock.  If you need the other items quicker then please order in two separate orders.  Due to the cost of shipping for overseas orders we only ship when all items are in stock.

When you place your order, it helps us if you provide us with any fixed deadlines you need us to meet, as long as these are reasonable (an order placed at 7.00pm cannot be delivered at 9.00am the next day, for example.) we will do our very best to meet them. We ship worldwide



Overseas Delivery

We ship worldwide including USA and Canada. Worldwide shipping is via Tracked and Insured Airmail with a parcel weight limit of 2kg per parcel. If your order is heavier than 2kg you will need to place separate orders. The cost of international shipping is based on the total weight of your order. The site will automatically calculate the fee based on the items in your basket. If you add or remove items the shipping cost will alter. If your order is exceptionally large or heavy please contact us and we can get international courier quotes for you instead of airmail, however at this time (July 2021) international courier prices are significantly inflated due to the competition for cargo flights.

BREXIT & EU
Brexit has made shipping to the EU significantly slower, more expensive and more complicated!  For Europe we only ship via Airmail which has a 2kg parcel limit and an order value limit of £130.  If your order is heavier &/or more expensive than this you will need to place separate orders. The cost of international shipping is based on the total weight of your order. The site will automatically calculate the fee based on the items in your basket. If you add or remove items the shipping cost will alter.
Brexit will mean that you may have to pay import charges of customs duty, VAT and admin fees in your country before your parcel is delivered.  These charges will be applied by your country and not by us. As this time we are unable to advise how much these charges may be and you should check with your countries authorities for guidance.   If you do not pay any import charges due on your delivery your parcel will be returned to us.  On it's return we will refund your order minus the original shipping cost and we will also deduct the cost of returning the parcel. The return shipping cost imposed by couriers can be significant and as a guide is often double the original delivery cost.
 

International customers please note:

Totsbots products cannot be sent to the following countries:

  • Australia
  • New Zealand
  • Belgium
  • Netherlands
  • Luxembourg
  • Norway
  • Denmark
  • Finland
  • Sweden
  • Spain
  • Germany
  • Austria
  • Switzerland
  • America

There will be a local distributer of these brands in your own country. If you are living overseas but are having your order sent to a friend or relative in the UK for forwarding onto you then this is fine.

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