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Nappy Brands Warranties

All brands offer a warranty on their products, the length and details of what is covered by the warranty varies depending on the brand. The Nappy Lady doesn't offer any warranty, these are all offered by the brand manufacturing the product. Details of the warranties and how to make sure you do not invalidate them can be found below.

Each manufacturer has their own individual washing recommendations and requirements; while many manufacturers requirements overlap you may need to wash different brands products separately to maintain individual manufacturers' warranties. If you do not follow their individual requirements you will invalidate your warranty.


Each individual manufacturer has their own procedures and requirements for dealing with returns. I've detailed these below, The Nappy Lady customer service team know the procedures for each manufacturer and will deal with them accordingly for you.  Any product falling under a warranty claim we will get the information we need from you and will liaise with the relevant manufacturer on your behalf. The manufacturer's decision on any warranty claim is final, your warranty lies with the manufacturer and not The Nappy Lady.

You are responsible for the return of any faulty goods and the risk of loss when returning them. We will provide you with a free return label for faulty goods and you can obtain a free certificate of postage from the post office. This certificate will only cover you for £20 (correct at the time of writing) if your item should get lost in the post.  If you require greater levels of insurance this is at your own cost.

Faulty Goods are defined as: Faulty Goods due to a manufacturing fault e.g. a popper came off. Manufacturing fault DOES NOT include wear and tear or excessive wear or tear of: fabrics, fastenings or elastics, not fitting, being outgrown, absorbency issues/leaks, stains, smells, damage due to incorrect washing, damage from washing machines, drying, storage or care of an item.

 

Baby Beehinds Warranty

Baby Beehinds offer a 6 month warranty from date of purchase not date of first use.  If you believe you have a faulty product then contact The Nappy Lady with details of the fault and photos and we will liaise with Baby Beehinds so they can assess your warranty claim.

Baby Beehinds product guarantee covers:
Snaps/Poppers
Velcro
Elastic
Fabric components of nappies and covers

Guarantee is valid for original purchaser only.

The Baby Beehinds product guarantee does NOT cover:

  • leaking (except as related to a manufacturing defect)
  • mis-care (care instructions provided with each purchase are to be followed precisely, or warranty is void)
  • wear and tear (pilling, loss of fluff over time, gradual slackening of elastic over time, delamination, thinning of fabric over time etc.)
  • Elastic deterioration in nappies older than 6 months
  • Any product purchased that specifically says no warranty or exchange on that particular product. Any possible faults will be disclosed in the product page in this circumstance. 

Baby Beehinds Washing Instructions are found here.


The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines. This can speed up any warranty claims considerably.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought any specialist nappy detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you to save you this requirement.

Baby Beehinds decision on any warranty claim is final. Details of their warranty are found here.

Bambinex Guarantee

If you believe you have a faulty Bambinex product please contact us with details of the issue and photos and we will liaise with Bambinex so they can assess your warranty claim and arrange replacements if appropriate.

Bambinex products must be washed in non-bio detergent or Bambinex's own washing detergent otherwise product warranty is void.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines. This can speed up any warranty claims considerably.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought Bambinex detergent or any specialist nappy detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you to save you this requirement.

Bambinex decision on any warranty claim is final.

Bambino Mio Guarantee

Bambino Mio offer a 1 year guarantee against manufacturing faults (see definition above). The 1 year guarantee starts from when the item was purchased, not first used.  We will collate the information from you regarding the problem and pass on the details along with proof of purchase to Bambino Mio. Bambino Mio will contact you direct to arrange an exchange of any products covered by its 1 year guarantee which they consider as faulty and have been cared for correctly and deemed not to have experienced problems due to general use.

Bambino Mio warranty does not cover products that have been subjected to excessive or incorrect laundering: the definition of excessive laundering includes but is not limited to:

a) Consistently washing at 60 degrees and above
b) Regular tumble drying (Note: regular tumble drying can and will reduce the lifespan of the Miosolo all-in-one nappy and the Miosoft nappy cover)
c) Extra rinses before and after ‘normal washing’. 
d) Leaving nappies outside for prolonged periods of time
e) Exposure to freezing temperatures
f) Using harsh and abrasive products to clean and soak nappies
g) Incorrect soaking of products in Miofresh (Note: you must not soak the outer of the Miosolo all-in-one nappy or the Miosoft nappy cover)
All of the above will result in premature deterioration of your nappies, this is not deemed as proper care and therefore your guarantee will be void.

The washing instructions on all Bambino Mio garment labels state the maximum laundering conditions and are not what Bambino Mio recommend to maximise the life of their products. To get the best out of your nappies Bambino Mio recommend washing regularly at 40°C with one scoop of Miofresh nappy cleanser and air drying them. Washing regularly at higher temperatures and frequent tumble drying can result in premature deterioration of your nappies.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines. This can speed up any warranty claims considerably.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought any specialist nappy detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you to save you this requirement.

Bambino Mio's decision on any warranty claim is final. Full details of washing and warranty can be found on their site here.

Bambooty Warranty

Bambooty offer a warranty against manufacturing faults of 3 months from date of purchase not first use.  If you believe you have a faulty product then contact The Nappy Lady with details of the fault and photos and we will liaise with Bambooty so they can assess your warranty claim.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines. This can speed up any warranty claims considerably.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought any specialist nappy detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you to save you this requirement.

Bambooty's decision on any warranty claim is final.

Bare and Boho Guarantee

Bare and Boho products come with a 6 month warranty against defects in workmanship and materials from date of purchase not from first use.

Claims Covered By Warranty:

  • Snaps
  • Flaws in fabric
  • Stitching
  • PUL
  • Zippers

Claims Not Covered By Warranty (Not Limited To):

  • Shrinkage in natural fibres (organic hemp/bamboo-cotton will shrink- read product descriptions for more information)
  • Accidental damage on shell: PUL delamination from high temperature washing, excessive sun damage through drying, tumble drying
  • Accidental damage on inserts: via non-compliant wash routines, washing above 60 degrees, soaking, nappy barrier cream, fabric softeners, bleach, detergents containing: whiteners, dyes, perfumes, essential oils, vinegar, natural soaps.
  • Any type of modification such as cutting, stitching, removing aspects etc. (including the care label)
  • Excessive wear and tear
  • Snags
  • Fading
  • Pilling

WASHING INSTRUCTIONS can be found on their site here.    We summarise them below:
Bare & Boho Covers come with a recommended maximum washing temperature of 30°C. The inserts can be washed up to 60°C

You must NEVER tumble dry your covers.
You can tumble dry your inserts on LOW however for longevity (and environmental reasons) tumble drying is always best avoided.

Bare & Boho recommend you wash your wraps separately with normal household washing at 30°C.   Make sure you don't use any fabric softener in a nappy wash with your covers or inserts.

You can choose to wash your wraps higher than 30°C in with the nappy inserts for ease of washing HOWEVER it does invalidate the warranty on the covers.  Many people choose to do this but it is at your own risk as long term washing at higher temperatures can lead to quicker wear and tear of the covers.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Bare and Boho's decision on any warranty claim is final. Full details can be found on their site here.

Blueberry Warranty

Blueberry products have a 1 year warranty from date of purchase, not first use. If you believe you have a faulty product please contact The Nappy Lady with details of the problem and photos and we'll liaise with Blueberry for you and arrange a replacement if appropriate. The faulty items will always need to be returned to The Nappy Lady.


Blueberry warranty covers: Product stitching, seams, elastics, and any of the product’s components including snaps, hook & loop closures, and fabric holes discovered immediately upon receipt of item.

What it doesn’t cover: Leaking, odour issues, fading, staining, repelling, and normal wear and tear which includes any of the following issues that appear after 90 days of use: holes and tears in the fabric, elastic loosening, and stitching that comes loose. It also doesn’t cover hand-me-downs. The warranty applies to the original purchaser only. Proof of purchase is required.

Diamonds are forever. Nappies aren’t.
Blueberry nappies are remarkably durable. But they aren’t indestructible, and like any other clothing item, they will eventually show signs of wear and tear and may not withstand being used and washed several times a week for extended periods of time.  But they’ll last longer if you take care of them properly. And that part’s your responsibility. We won’t refund an item caused damaged by improper care, abuse, misuse, normal fading or normal wear and tear of the product materials. 

The warranty is also void when washing instructions haven’t been followed and/or the following have been used;

  • fabric softeners
  • vinegar
  • any other caustic substances
  • laundry additives
  • when subject to water or drying temperatures above 140F/60°C

     

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the suppliers guidelines. This can speed up any warranty claims considerably.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months)  If you have bought any specialist nappy detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you to save you this requirement.

Blueberry's decision on any warranty claim is final. Full details can be found on their site here.

Bubblebubs Guarantee

Bubblebubs offer a 6 month warranty against manufacturing faults from purchase date or birth of your child whichever is the later as they understand nappies can be bought well in advance.  If making a claim based on baby's date of birth please send us a copy of their birth certificate as well.  If you believe you have a faulty product please contact The Nappy Lady with details of the fault and photos and we will liaise with Bubblebubs so they can assess your warranty claim.

Bubblebubs washing instructions are here.

Bubblebubs decision on any warranty claim is final.

Bumgenius Guarantee

Bumgenius offer a 1 year guarantee against manufacturing faults (see definition above). The 1 year guarantee starts from when the item was purchased, not first used. If you believe you have an item with a manufacturing fault, you will need to contact us with details and photos of the fault. We will confirm your purchase date from our records. Bumgenius require all faulty goods to be returned BEFORE replacement or refund, there is no exception to this rule.

Bumgenius Warranty is VOID when:

  • Washing Instructions have not been followed
  • Nappy has been altered
  • Any of the following has been used in conjunction with the use/care of the product:
    -Water temperature exceeds 140°F/60°C
    -Fabric Softener
    -Any product or chemical not designed for use in laundering clothing
    -Nappy rash cream

Bumgenius recommend the use of detergents that are free of:
Optical brighteners
Perfumes
Fabric Softeners
Dyes
Many detergents may leave certain chemical residues on fabric. Some, not all babies may react to this residue.  The use of Bumgenius detergent is recommended but not required for warranty coverage. 

Bumgenius washing instructions are found here.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines. This can speed up any warranty claims considerably.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought any specialist nappy detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you to save you this requirement.

Bumgenius' decision on any warranty claim is final. Full details can be found on their site here.

Charlie Banana Guarantee

Charlie Banana warranty is only extended to the original purchaser of the products and a proof of purchase is required, you'll find a copy of your order on your Nappy Lady account. Charlie Banana deal with all their warranty returns direct.  We are more than happy to help you at The Nappy Lady but after initial details which we would pass to Charlie Banana they will direct us to get you to fill in their form. Here is a link to their returns authorisation form.

Charlie Banana®’s one year warranty covers:

  • Snaps
  • Sewing or manufacturing defects
  • Lamination or metal sizing technology

Charlie Banana®’s 180 days warranty covers:

  • The elastics

Warranty does not cover any of the issues below:

  • Leaking issue unless a lamination defect
  • If the nappies have been washed or dried at higher temperature than 40 degrees Celsius /104 Fahrenheit the warranty will be instantly voided.
  • If nappies have been bought second hand
  • If bleach has been used to wash the nappies
  • When the Care Instructions are not followed
  • Staining or washing issues
  • Detergent containing any bleach been used
  • Nappy rash cream which has ruined a nappy – these creams clog the inserts' pores and will prevent absorption. Do not use nappy Rash Creams without a liner or a disposable insert.
  • We do not replace any nappies not purchased through one of Charlie Banana®’s retailers, particularly if traded, bought through a third party, or bought as a used nappies.
  • We do not replace nappies that were won through social media giveaways, 2nd quality sale, clearance sale, cyber sales.
     

Ensure you read Charlie Banana's full washing care instructions which are found here.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Charlie Banana's decision on any warranty claim is final. Full details can be found on their site here.

Close Warranty

Close guarantee their products against defects in materials and manufacturing faults for a period of 12 months from date of purchase not date of first use.  If you believe you have a faulty product please contact us at The Nappy Lady with details and photos of your problem and we'll liaise with Close for you so they can assess your warranty claim.

Details on how to wash Close nappies are found here.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Close's decision on any warranty claim is final. Full details can be found on their site here.

Disana Guarantee

If you believe you have a faulty Disana product please contact The Nappy Lady with details of the fault and photos and we will liaise with Disana so they can assess your warranty claim.

Disana care guides are found here.

Disana's decision on any warranty claim is final.

Easy Peasy Guarantee

If you believe you have a faulty product please contact The Nappy Lady with details of the fault and photos and we will liaise with Easy Peasy so they can assess your warranty claim.

Easy Peasy's decision on any warranty claim is final.

 

Ella's House Guarantee

If you believe you have a faulty product please contact The Nappy Lady with details of the fault and photos and we will liaise with Ellas House so they can assess your warranty claim.

Ella' House's decision on any warranty claim is final.

GroVia Guarantee

GroVia cover all manufacturing defects on GroVia products for one full year from the date of purchase. The warranty is extended to the original owner of a product with a receipt showing purchase from an authorised GroVia retailer. Grovia normally deal with all their faulty products direct.

To contact GroVia about a warranty question, please e-mail them at customerservice@grovia.com.

Items often covered by warranty:

  • Elastic
  • snaps (poppers)
  • TPU (waterproofing)
  • sewn seams
  • zippers

Reasons a warranty may be void:

 Failure to follow care instructions. Includes, but is not limited to, the following:

  • A detergent containing additives (whiteners, dyes, perfumes, essential oils) or natural soap
  • Water temperature exceeding 140F/60C
  • Fabric softeners
  • Any caustic substance
  • Soaking
  • Nappy rash cream
  • Modifications of any kind to any GroVia product, including cutting off care tags
  • Excessive wash routine and/or excessive wear and tear
  • Accidental damage (items caught/torn/melted in a washing machine/dryer)

The GroVia Warranty DOES NOT cover leaking, nappy odour, normal wear & tear, natural fibre wear holes, pilling, snags or shrinkage.

The manufacturer can ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

GrovVa's decision on any warranty claim is final. Full details can be found on their site here.

Kangacare Warranty

Kangacare warranty is only for the original purchasers of the products. The warranty starts from date of purchase not first use.

Snaps:
Kangacare offer a lifetime warranty on all snaps.

Elastics:
Kangacare have a 3 month warranty on all elastics. Elastics that have become un-attached in the casing, stitching undone, or have a defect due to a manufacturing error are covered under the warranty. Elastic that has been dissolved or become corroded due to detergents or cleaning agents, or have given out due to time, wear and tear are not covered under the warranty. To get the longest life out of your nappies and their elastics please chose a detergent from their recommended list.

Sewing:
Kangacare have a 6 month warranty on all stitching and seams. Manufacturer sewing defects will arise immediately or within the first couple of washes. In nappies, this warranty includes stitching that will affect the functionality. This includes stitching that encases elastics in the legs and back. This warranty does not cover top stitching that has been "popped", which is aesthetic, and does not affect the function of the nappy. This is usually caused by the over-stretching of the tabs. Holes or snags that occur in any of the fabrics due to wear and tear of the product are not covered under Kangacare's warranty.

General Warranty Information:
Defects may either be repaired or replaced at the discretion of Kanga Care. All nappies must arrive clean, unstained, lint free, and dry.  All nappies with excessive wear will not be replaced or repaired under their warranty. One Size nappies are designed to last through the nappy life cycle of 1 child. A one size nappy is 4 sizes in one diaper and is used continuously for 3+ years, unlike sized nappies which are only used for an average of 4-6 months per size. When well cared for, many families are able to use the same one size diapers on a second child. At this time they would recommend purchasing a new set of inserts to refresh the absorbency back to its max. One size nappies lasting through multiple children is not a guarantee or promise. Kangacare can not guarantee how long they will last. Just like any other garment, during the process of using, washing, and drying the nappy, wearing will occur. The life expectancy of our products depends on the degree of care taken, the quantity of nappies in your rotation and type of abuse the nappy is given. The average cloth nappy replaced 375 disposable diapers.

What is not covered under their warranty:

  • Leaks
  • Sizing/Fit Issues
  • Lack of absorbency/repelling
  • Staining
  • Damage
  • Wear and Tear

What will void your warranty:

  • Washing instructions are not followed, including, but not limited to:
  • Use of Sanitising cycle while washing or water temperature above 130ºF/54°C
  • Use of and or soaking in bleach, Borax based cleaners, Oxy Clean, or any other caustic substances that may damage the materials and compromise the integrity of the elastics and waterproof nature of the waterproof laminate.

Kangacare washing instructions are found here.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Kangacare's decision on any warranty claim is final. Full details can be found on their site here.

Little Lambs Guarantee

Little Lambs products come with a 6 month warranty from date of purchase not first use.  Items must have been cared for in accordance with Little Lambs washing instructions.   Little Lambs send all replacement products direct to the customer however here at The Nappy Lady we will arrange this all for you.  All you need to do is email us with details of the problem you're experiencing, photos of the fault plus the batch code from the product label. We will then liaise with Little Lambs so they can assess your warranty claim.

Details of Little Lambs washing instructions are here.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Little Lambs' decision on any warranty claim is final.

Milovia Guarantee

Milovia products come with a 12 month warranty against manufacturing faults. If you believe you have a manufacturing fault with a Milovia product please send us details of the problem and photos. We will then liaise with Milovia so they can assess your warranty claim and arrange replacements if appropriate.

Milovia washing instructions are found here. 

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Milovia's decision on any warranty claim is final.

Motherease Guarantee

Motherease warranty is available to the original purchaser of products from the date of purchase not first use.  Except when caused by manufacturing defects this warranty does not cover leaking, nappy odour or wear and tear. Full details of Motherease's warranty are found here.

  • Lifetime Warranty on Motherease Poppers + Elastics. This is for the reasonable life of the nappy/cover. Provided to only the original purchaser of the nappy/cover.
  • 1 Year Warranty on Motherease Poly Urethane Laminate (PUL). This is a warranty for one year covering any damage to the PUL from normal wear and tear (i.e. cracks/delaminating PUL). It does not cover damage such as tearing caused by a washing machine.
  • 1 Year Warranty on nappies against defects in materials and workmanship. This is a warranty covering situations such as stitching or binding coming loose but not due to damage from washing.
  • 6 Month Warranty on Motherease covers against defects in materials and workmanship. This is a warranty covering situations such as stitching or binding coming loose but not due to damage from washing.

Please be sure to follow Motherease's detailed care instructions paying special attention to the use of detergents. Full details of their washing guide is found here.  When the below ingredients are combined with uric acid and ammonia a reaction occurs causing natural fibres to dissolve. These ingredients are also harsh on nappy covers and nappy binding. Warranty is void when detergents used that contain:

  • Sodium Percarbonate
  • Hydrogen Peroxide (oxygen bleach)
  • Optical Brighteners

Motherease also do not recommend the following as they can cause deposits to build on nappy fabrics and cause water repellency:

  • Home made detergents
  • Boutique detergents
  • Soap Nuts
  • 7th Generation Soap or Ecos
     

When washing your covers Motherease recommend you wash them in a mesh bag to keep them away from Velcro on your nappies and from getting caught in washing machine doors.  Always secure the Velcro on your wraps so they don't stick to the binding in the wash.

Please contact us if you think you have a faulty product and need to claim under the Motherease warranty. We will liaise with Motherease for you. Motherease will require any product to be returned, marked  or destroyed before a replacement.


The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought Motherease's detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Motherease's warranty decision is final. Full details can be found on their site here.

Petit Lulu Warranty

Petit Lulu offer a 24 month warranty from date of purchase not date of first use. Petit Lulu don’t accept claims due to stains, improper care or when simply worn out.  If you believe you have a faulty product please email us at The Nappy Lady with details of the problem and photos, Plus full details of your washing methods.

Petit Lulu warranty covers:

  • stitching
  • seams
  • snaps (poppers)
  • hook & Loop
  • elastic


Read their washing recommendations carefully as from our experience claims are frequently rejected and at The Nappy Lady we have really had to fight on behalf of our customers but we are not always successful. Here is a link to their washing instructions.

Your warranty will be VOID if:

  • You washed BELOW 60°C
  • if you use Bleach
  • If you use Softener
  • If you use Eco-detergent as they aren't strong enough
  • If you overload your machine
  • If you use too much detergent
  • If covers or waterproof layers are spun greater than 1000rpm
  • If frequently tumbled dried or tumbled dried on high
  • If covers/waterproof layers are dried on a direct heat source such as a radiator
  • If you soaked your nappies
  • If left for more than 2-3 days before washing

The manufacturer can ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought any nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.


Petit Lulu's decision on any warranty claim is final. Full details can be found on their site here.

Smart Bottoms Warranty

Warranty:

  • Your product is under a limited warranty for possible return for up to 1 year after original purchase date.  Smart Bottoms reserve the right to decide whether or not the problem is a defect or normal wear and tear.
  • Smart Bottoms manufacturer’s warranty covers: seams that come apart; holes discovered upon arrival; broken, cracked or weak snaps; irregular shrinkage or deformity.
  • Smart Bottoms manufacturer’s warranty does not cover: staining; fading; repelling; holes or loose top stitching that develop due to wash routine or regular use; relaxed elastic; pilling of natural fibres or accidental damage (items caught, torn or melted in the washer/dryer). These are all considered normal wear and tear and are not covered by the warranty.
  • Leaks are not considered a defect.

Smart Bottoms warranty only applies to the original purchaser of the product. Hand-me-downs, items purchased from buy, sell, trade sites and repaired or altered products (i.e. snap changes or replaced elastic) will not be covered. Proof of purchase is required. 

Smart Bottoms washing instructions are found here.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

If you believe you have a faulty product please contact The Nappy Lady with details of the problem and photos and we will liaise with Smart Bottoms so they can assess your warranty claim and arrange replacements if appropriate.

Smart Bottoms decision on any warranty claim is final. Full details can be found on their site here.

Thirsties Guarantee

Thirsties Warranty:

  • Your product is under limited warranty for possible return for up to 1 year after the original purchase date not date of first use.
  • Defects include loose stitching, holes discovered upon arrival, broken snaps, etc.
  • Staining, fading, holes that develop with use and potential build-up are all considered normal 'wear and tear' and does not suffice for repair or replacement purposes.
  • Leaks are not considered a defect. Please search our database for detailed instructions in battling leaks or call us and we will be happy to troubleshoot with you to ensure successful cloth diapering.
  • If your products were damaged by the use of additives or improper care, the warranty will be void.

The following can void your warranty:
Additives,
Chlorine bleach,
Oxygen bleach,
Pure soap,
Borax,
High heat in the dryer,
Sanitise/high heat cycles on High Efficiency (modern front loading washing) machines. 

Thirsties washing instructions are found here.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Thirsties' decision on any warranty claim is final. Full details of washing and warranty can be found on their site here.

Tickle Tots Warranty

Tickle Tots come with a 6 month warranty as long as they have been subjected to reasonable use.

Warranty covers all aspects of the nappy such as:

  • Fastening
  • Elastics
  • PUL

PLEASE note that inserts are NOT covered under the warranty.

You must:

  • Follow The Nappy Lady washing instructions
  • Keep them away from direct heat sources such as radiators
  • Avoid nappy creams unless using a paper liner

Nappies bought pre-loved or repaired by anyone other than Tickle Tots are excluded from the Tickle Tots warranty.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Tickle Tots' decision on any warranty claim is final. Full details can be found on their site here.

TotsBots Guarantee

TotsBots offers a 1 year guarantee against manufacturing faults (see definition above). The 1 year guarantee starts from when the item was purchased, not first used. If you believe you have an item with a manufacturing fault, you will need to contact us with details and photos of the fault. We will confirm your purchase date from our records. TotsBots may require the items to be inspected before a warranty decision is made, we will inform you if this is required in your case.   Product inspection can take up to 6 weeks to complete. TotsBots warranty decision is final.

TotsBots Warranty is VOID when:

  • Using harsh stain removers, biological detergents or bleaching
  • Boil washing
  • Continually tumble drying on a warm or hot heat, or directly on radiators or similar
  • Adding vinegar or sodium bicarbonate to the wash

As well as above TotsBots recommend:
DO NOT use fabric softener or liquid detergent as these can coat the fibres, decrease absorbency and affect the waterproofing.
When using a nappy cream always use a nappy liner.
Don't use pastes of nappy powder directly applied to nappies as this is too concentrated.

Excessive laundering can destroy elastic, destroy the water repellency, make the fabric go bald, reduce the performance of your nappies, drastically reduce the lifespan and will render your guarantee void.  Full details on TotsBots washing recommendations are found here. 

The use of TotsBots Potion detergent is recommended but not required for warranty coverage. 

TotsBots Washing Instructions can be found here.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought TotsBots Potion or another nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

TotsBots' decision on any warranty claim is final. Full details can be found on their site here.

 
Nappy help & expertise since 1999