Team Nappy Lady
Welcome to Team Nappy Lady.
We are passionate about reusable nappies and are here to help as many people as possible use them. Here you can get to know our staff and everyone behind the scenes who works together to help you in your nappy journey.
We are all here to help you save the world one nappy at a time.
Wendy - The Nappy Lady
I've worked at The Nappy Lady™ for 16 years, 11 of these as the owner. I started as a local demo advisor advisor and worked my way up! You can read my full tale of my journey in "Our Story"
I've been using cloth nappies since our first child was a week old. We decided to use cloth nappies when I was pregnant, both for financial and environmental reasons. I fell in love with his cloth nappies very quickly and loved showing off his cloth bum at the baby clinic.
I still remember in the beginning how confused I was over the different parts and didn't know which option to choose. I spent many hours reading The Nappy Lady website and learning everything I could so that we would make the right choice. I started with good old terry squares as they matched the budget that we had at that time, I then gradually added in other "modern" styles as our budget allowed. I was a huge fan of the Easy Peasy Bumbles as they offered amazing containment for our big pooer!
When babies two and three came along they reused our first son's nappies, giving us a wonderful financial saving of around £2500 over the 8+ years we had cloth bums in our home! Our eldest has just finished his GCSE's and is spending the summer in the warehouse packing orders of nappies that he wore himself!
I'm still passionate about reusable nappies and love nothing more than chatting to new parents starting their nappy journey.
Anna - Operations Manager
I help Wendy with the day to day running of the warehouse.
Jemma - Operations Supervisor & Nappy adviser
I manage the warehouse and the many deliveries that arrive daily. It's my job to find space to store all the lovely products that Wendy orders and keep the warehouse organised so that our packing team can easily find everything. I also pack a lot of your orders myself.
I have 3 children and have used reusable nappies on my youngest. We really enjoyed being a TNL tester and I wish I had used them on my older two.
Cathy - Deputy Operations Supervisor
I love the ethos of The Nappy Lady and how Wendy does everything she can to support her staff and friends. My child was definitely out of nappies when I met Wendy and started working at TNL. As a parent who wanted to be able to do the school run everyday I was so pleased to join the TNL team and their family first ideology.
My job includes assisting Jemma with warehouse organisation, packing orders and showing others how to pack those awkward shaped parcels.
Sarah - Senior Nappy Adviser & Admin Support
I knew I wanted to use cloth nappies for my babies, for financial and environmental reasons in equal measure. I had no idea where to start so I headed straight for The Nappy Lady questionnaire! I was recommended Little Lamb fitted nappies and wraps, invested in a whole set and that was us set up for our whole cloth nappy journey! Some of my original set even managed to make it through all three of my children (including a very busy few months of two in cloth), and I love how much money this saved us as a family, not to mention the thousands of disposable nappies kept out of landfill. Of course I was frequently swayed by the pretty prints so a fair few all in ones found their way into our collection as well, especially for sending to nursery, long days out and for the grandparents. My husband was a particular fan of washable wipes: in his words "the disposable ones just smear everything around!".
I started working for TNL at the same time as Gemma, when Wendy advertised for a few new advisors to join the team. My youngest was a few months old and I relished putting my brain back to use, sharing my experience and passion for reusable nappies with other families. I've been in exactly the same place, with the same questions about getting started and the changing needs as our little ones get older, and just like the rest of the advisor team feel a huge satisfaction in helping more people make the switch and making their nappy routine work as smoothly as possible. When the opportunity arose to join the warehouse team I couldn't resist and you'll now find me there during school hours, answering your order related emails and calls and helping with the website and marketing (and anything else that finds its way onto the to-do list!).
When I'm not in nappy mode I'm a trained babywearing consultant, enjoy running and am usually found playing taxi driver for my children's after school activities...I think nappy changing was far easier...
Gemma - Senior Nappy Adviser & Demonstrator
I started working for The Nappy Lady when my youngest was 13 months old. As soon as I saw the advert for an Online Nappy Advisor, I knew I had to reply and I've never looked back on accepting my role. I love the satisfaction of being able to help people through their cloth napping journey and nothing phases me - the words poo and wee are part of my daily vocabulary.
I work for The Nappy Lady during my spare time as during the week I am a Teaching Assistant at my local Junior School. The demands of four children, a Cockapoo, a teaching role and working for The Nappy Lady can be tough going, but I don't visualise changing my choices. I am not commission based, so everything I recommend I truly believe in.
When people start out using cloth, it can seem like a minefield. 'What's the difference between a liner and a booster, what's an all in two nappy, how do I wash them......
And that's why I do it - to help everyone to answer these questions and find the perfect cloth nappy for them and their baby.
I started my cloth journey when I had my third child. I looked into cloth nappies when I was pregnant with my first, but 13 years ago research was very limited and living in a small flat with no tumble dryer, I was concerned I wouldn't have anywhere to dry them. How wrong was I! Nappies come in many different materials and microfibre dries in no time at all. Plus, why did I not think of using an Octopus hanging dryer attached to my shower rail.
Baby number two came along 14 months later. Again wanting to use cloth nappies, but with two babies in cloth and the illusion of thinking I would need to soak and have wet nappies sitting in nappy bins for days put me off. If I only knew it was as simple as taking the nappy off, putting into a dry pailed bin and then simply throwing in the washing machine on wash day on a cold rise and then a long wash cycle, things would have been very different. Baby number three came along in 2012. I was determined things would be very different this time round and I would give cloth ago. I found myself researching anything I could find related to cloth nappies and the pros and cons of each. I settled with TotsBots Easyfit at the start as I wanted something very easy to use and prove to others that using cloth nappies was just as easy as using disposables.
My last child arrived in 2014. By now I felt very comfortable in the world of a cloth nappy user and I started to experiment with many different styles and brands. There was nothing stopping me and my stash of nappies soon started to grow to more than I actually needed. Anyone who was willing to listen had the lowdown on how fab cloth nappies are and I was very happy to lend my nappies to friends to give them a go.
...And I guess that's why I'm still so passionate about cloth nappies now.
Roisin - Purchasing Manager & Senior Nappy Adviser
I didn't consider cloth with my first baby, I felt like by the time I had read up on birth, breastfeeding, baby wearing etc there was no room left in my brain for any more information so I just left it be.
When we decided to start thinking about a second baby I knew that I would want to cloth, my main reason being that I didn't want two sets of dirty nappies building up in my bin for 2 weeks at time. We filled out the TNL questionnaire and we started with a fairly simple and inexpensive two part system. I fell in love with the patterns quickly. By the time my second came I was feeling much more confident and had added to my stash with preloved nappies and we clothed from birth.
When I started cloth I started with only cloth nappies. I felt like cloth wipes were a step too far. After a month I thought there was no point wasting these wipes so we invested in wipes and I decided that cloth pads would be a step too far. We've since evolved to a family that uses reusable everything, where possible, including family cloth. Our introduction into reusable nappies opened up a whole new eco world for us as a family.
When my second was coming up to a year old I was looking at going back to work, one evening I came across the advert for The Nappy Lady and thought I HAD to apply and I started work the next month.
I have loved being able to grow my knowledge of the sustainable industry. I am now the Purchasing Manager and one of the Senior Advisors within TNL, which means I get to shop around for beautiful nappies and search out new and exciting companies for us to support.
I've taken a keen interest in CSP and helped expand our range and answer advice and recommendation for Reusable Sanitary Wear
Gina - Social Media Manager & Senior Nappy Adviser
When I was pregnant with my first child Max 10 years ago, I heard about reusable nappies. The more I researched, the more I loved the idea. I’d heard of paper pants and how uncomfortable they were, I imagined disposables would be the same. Luckily my husband didn’t take a lot of persuading and I was soon hooked. I had most of my stash before Max was born. I was so determined that I only took reusable nappies with me to the hospital. Max was a c-section but this didn’t deter us. The midwife put the first nappy on then my husband took over. We managed our hospital stay with just reusables. Reusable from newborn is completely doable but a supportive partner is essential.
I quickly got obsessed and wanted to try everything, this didn’t help the financial savings. I gained a lot of experience and learnt that looks aren’t always the most important. I had an opportunity to help with the local nappy library. At this time I decided to open my own business selling nappies. It took a lot of work and time but I loved it. The nappy library was expanding quickly too. What started with just 2 kits soon expanded to almost 20.
As Real Nappy Week (RNW) approached a group of retailers got together to promote reusable nappies. This is when I got to know Wendy and another retailer. I expected a lot of competition between retailers but instead I found these two lovely women who were so supportive.
Everything sounds so positive. I had a very successful library that I ran with one of my closest friends, a growing business doing something I loved and I was pregnant with my second child. What could possibly go wrong? However it did start going wrong. I was so busy that I never felt I had enough time to do everything. This only got worse after I had Leo and I was even more stretched. I needed to take on someone to help but the profit margin just didn’t allow for it. The competition and the pressure of running a business alone with two young children meant that I had almost no work life balance. Everything was suffering, my heath, my children, my friendships. It was a really difficult time in my life and it resulted in me needing to give up both the library and the business.
Over a year later Wendy got in touch with a job offer. She was really busy, RNW was approaching again and she needed help with social media. While I loved the idea of working with nappies again I was worried that I wouldn’t manage it with my part time job and that the stress I had experienced before would resurge. I very nearly declined but I couldn’t resist the temptation of working with reusable nappies again.
My role at The Nappy Lady soon expanded. I manage social media and started helping with advice too. I love working at The Nappy Lady and I’d be lying if I said that having another chance to use reusable nappies wasn’t part of my choice to have another baby. Like Max & Leo, baby Zac has also been in reusable nappies since birth. I loved being able to see how much reusable nappies have changed since I first started using them 8 years ago. Being able to test them all again only helped to improve my knowledge further.
Since having Zac I decided to quit my part time job and I now work full time for The Nappy lady. I manage all the social media, help with advice and emails and am usually around at crazy hours of the day. Wendy has given me back the opportunity to work with something I love but without the stress that I had running my own business. Her approach to flexible working is second to none and is invaluable to parents. I love working with nappies but more importantly always being able to be there for my children because Wendy, her ethos and the amazing team she has enables this to happen for us all.
Sophie - Nappy Adviser & Wool Specialist
As well as being a TNL online advisor I am also a part time Geography teacher. I have two children aged 2&3. I must admit my initial reasons for using cloth were not environmental, shameful as a Geography teacher I know! I tried and very much failed to cloth my eldest from birth, she was tiny (lbs 8 at her lightest if I remember rightly) I was bought a terry square kit by my mother in law that I just did not get on with it, they swamped her and I found them quite stressful (I must admit I did not ask for help, so it was all guess work). Instead of seeking advice I put them in a cupboard and forgot about them. Then when my son was born we soon discovered that all mainstream (affordable) disposables gave him awful chemical burns, at 9 weeks old after trying various creams and solutions his poor bum was an absolute mess. Our doctor and health visitor strongly advised we make the switch, so I emailed Wendy and I have never looked back! I decided seeing as I would be washing for one, I may as well cloth them both and fill up the machine. The first thing I bought was a pack of Muslinz cloth wipes and they remain my favourite reusable item! I started with TotsBots Easyfits and experimented with all the different versions, unfortunately I found these took far too long to dry with two in cloth they were also a bit bulky once they needed boosting, so I swiftly moved on. Then after Wendy's advice questionnaire I started using BG Elemental Joy pocket nappies, these were great as I could adjust the absorbency to fit each child. However I didn’t enjoy stuffing pockets for two.
Anyway, from there I began experimenting with various shaped and AIO’s. I then settled on Wizard Unos and Duos almost all of the time…until I started working for TNL! I soon discovered a huge range of equally wonderful nappies. Sadly now both children are toilet trained in the day, so we mostly stick to Sandys/Toddlease with wool for nights and naps, with the occasional trusty Terry. I was almost at the end of my maternity leave when Wendy put out an advert for two online advisors to answer the questionnaires and I jumped at the chance! I now do a combination of questionnaires and advice emails, particularly those regarding wool wraps. I love being able to work whatever hours suit me and my family, I either work before they wake up, nap times or in the evening, it is so flexible and I feel incredibly lucky!
Imogen - Nappy Adviser & Wool Specialist
I began educating myself about cloth nappies when I was assisting a family with a younger child with additional needs to try and find a more comfortable solution to disposables. That is not to say that disposables were the enemy! They had successfully helped for many months prior to this but they were causing irritation and we sought to find a better solution for longer term. After seeing the benefits of the switch, mainly the increase in comfort, I knew I would come back to cloth nappies with my own children. I didn’t start cloth nappies until slightly later with my first son, we tried lots of different systems and I learned a lot about the benefits of each. When I am advising families on cloth, I always highlight that there are no silly questions, I remember all the mistakes that I made at the start! Between my first and second son, after researching the impact of plastic waste I became much more waste conscious and as a family we made a number of changes towards reusable products. I am very proud of our eco-friendly journey and it has really become a way of life for us now! As soon as I was pregnant with my second son I knew I wanted to cloth from birth so I was quite determined to succeed. I had an extremely traumatic birth with my second son which was very difficult to process at the time. Surprisingly this made my commitment to cloth even greater as it was really important for both my husband and I that our son had nappies which were comfortable and better for his skin without any additional chemicals. My son is still in cloth and we have a mixture of two part nappies and all-in-ones. I am a big believer that cloth can be as simple (or as fancy!) as we want it to be. Some days we just use terry squares and wool wraps which is lovely as they are so natural, breathable and economical. Comfort is key for us, we love wool wraps in our home and use them often, you can spot us from a distance just from our woolie washing line! It is also reassuring to know how many nappies and wipes we have saved from landfill and will do in the future.
Tiva - Graphic Designer
My cloth journey started after the birth of my daughter in 2018. I honestly had no idea that reusables were a thing until a late-night Google search led me to The Nappy Lady! My son (18 months old at the time) made the switch too, and we never looked back. I started with just two newborn Mother-ease Unos and within a month we had a full stash of reusables and had fallen in love. It was the beginning of a long and continuing effort to make more sustainable choices for my family, which I will be forever grateful for.
When I started out, I didn’t know anyone who had used reusables for very long, so the support and solidarity I found in the TNL Facebook group is unequivocally the thing that helped me the most along the way. I met friends there that I lean on to this day, even past potty training. Everyone associated with TNL is really a part of a (huge!) family which is still incredible to see and be a small part of.
I have loved trying every nappy under the sun (and I basically did!) but what really drew me to wanting to work at TNL was the sense of community, the passion, the common ethos, and the support that Wendy has always given to working parents. So, I applied for a job as my maternity leave was ending, and here I am! I am able to work from home, spend time with my children, have a part-time job elsewhere, and know that I am always valued and supported here. TNL is such an amazing company and I am so happy to work here every day!
Sarah - Graphic Designer
I dipped my toe into reusables when my first daughter was born but couldn’t convince my partner, so we went with reusable cloth wipes instead to help minimise our impact on the environment. Over the years we have tried to everything we can to reduce waste, by reducing, reusing and recycling. We did a plastic audit of what we could and couldn’t recycle and assessed our food waste. We got a composter, ordered a fruit and veg box from a local supplier, supported a crowdfunded zero waste shop, diligently going along with our cleaning and beauty product refills. By the time our second daughter came along it was much easier to get my partner on board with reusable nappies, as he saw that we were now making a real impact – we were only putting out half a bin bag of rubbish every fortnight! So, we didn’t want to undo all of our hard work and we clothed our second child from birth. We love our pocket nappies and TNL Bambinex with Airflow wraps or wool covers for night time.
Now with two children, and needing greater flexibility in my working hours, I decided to go freelance with my career and I was overjoyed to be welcomed into TNL team which allows me to run an after-school club teaching children about our natural world and sustainability, and run workshops at a local forest school, alongside raising a family and my design work.
Krisztina - TNL Brand Ambassador
Molly - TNL Brand Ambassador
Hey! I’m Molly and I’m an Instagram ambassador at The Nappy Lady! I live in Cornwall and I teach Pregnancy & Postnatal Yoga. I started using cloth nappies when my son was six weeks old. Before I got pregnant I’d never have imagined using them but I really didn’t like the thought of sending so much unnecessary waste into landfill! I started doing some research and I quickly dove into the world of cloth nappies, cloth wipes and other reusable products. We took it quite slow at the start and worked our way up to using cloth nappies full time at around 3 months. This was a great approach for us at the time but I now wish that just I’d done a bit more research and used them from birth! (We did use cloth wipes from birth so I was washing these anyway!)
We started our collection with one style of nappy and we gradually added to it over time. This was so we could try out different shapes, styles and systems to see what worked best for us. I’ve never put a nappy on Elijah that hasn’t worked well, you can almost always make it work by changing how it’s fitted or boosted. We’ve now been lucky enough to test out LOTS of different nappies and I’ve learned so much more since being part of TNL team!
Sophie - TNL Brand Ambassador
Hi! I’m Sophie and I live in Scotland with my daughter, my husband and my cat. Honestly, a few years ago I would not have considered cloth. However, in 2018 on our honeymoon our minds were completely changed. We were in British Columbia and a large proportion of our trip was spent learning about environmental issues. It was interesting and worrying and led us to watch other documentaries and learn about how to become more environmentally friendly. We started to make changes in our home, and when I fell pregnant we chose to use reusable nappies. I can’t say when I decided to start using cloth, but I do know that by January 2020 (my daughter was due in June!) I had been lurking regularly on TNL Facebook group and I had a complete newborn stash and the one size stash was nearly there too! Our daughter was in cloth from birth. I love using reusable nappies and I try to convert any disposable user I find! I love trying different kinds and buying and selling them. My favourite nappies now are Little Lovebum Everyday, Thirsties Natural All In One, Lighthouse Kids Company, Designer Bums and Baba & Boo, though this has changed as my daughter has grown and changed shape. I’m so happy to be part of TNL team. This is a fantastic family business who are passionate about giving the right advice to each customer. The advice service blows my mind- it’s totally free and tells you everything you need to know!
Ruth - TNL Brand Ambassador
I thought about trying cloth nappies with my first baby but was intimidated by all options and worried about washing them. When I was pregnant with my second baby I looked again, as I really didn't want to see the wheelie bin overflowing with disposable nappies for the next two to three years, and this time I found The Nappy Lady website.
One questionnaire result, and a lot of reading of the advice sections of the website, later I'd placed my first order: five Mother-ease Rikki wraps and a nappy bucket. My baby's first cloth nappy was the day he was three weeks old, the same day he regained birth weight. Almost twenty months later we're still full time in cloth, even at nursery, and we have tried a lot of nappies!
I enjoy being a TNL ambassador as I get to share my love of cloth and the tips I've picked up along the way with others. I also love letting people know about TNL's questionnaire as that, and all the advice on the website, was what gave me the confidence to have a go.
Hannah - TNL Brand Ambassador
My passion for the environment started when I went vegan in 2017, and I became passionate about reducing my single use plastic consumption. I switched to reusable period products, made changes to make our lifestyle more eco friendly, and have never looked back since. So when I became pregnant with my daughter in 2018, cloth nappies were a non-negotiable for me: luckily my fiance was also on board, particularly as I could convince him it was a great way to save on budget long term!
The Nappy Lady was our first port of call, recommended by a friend, and we filled in the Nappy Lady Questionnaire to help us make a decision on what nappies to opt for. I'm really glad we did this rather than buying a full kit of nappies from a popular well-known brand which was what I'd originally planned to do, as the Nappy Lady personalised recommendations worked so well for us and I'm confident that we'll also be a reliable option to use for our second baby, due in August 2021.
I have an Instagram account @littlepackofvegans where I post about our journey as eco conscious parents, and naturally cloth nappies play a huge part in that for us. Since becoming a Nappy Lady ambassador I'm so happy to be able to spread the word about the benefits of reusable nappies, share our own experiences, and hopefully help others on their own journeys.
Kiran - TNL Brand Ambassador
I considered cloth with my second child 5y ago but found it incredibly overwhelming. If I'm honest, I wasn't really that eco-conscious or trying to lead a more eco-friendly life. In the past five years as I've grown, I've made lots of environmentally friendly changes across my life. The most significant for me has been plastic free, reusable menstrual underwear. Seeing how easy they were, I really wanted to give cloth a go! My Instagram community really really helped me, they sent so many suggestions, where to start and how EASY it is, and it's through them I found the Nappy Lady! A questionnaire and several conversations later, I took the plunge!
I've found navigating the different types of nappies, the patterns and the colours so exciting!! I love picking out a 'nappy du jour' (although its nappies du jour really) and getting excited over her little cloth bum! I was initially really apprehensive about storing the dirty nappies and cleaning them, terrified they would smell but actually it's been uber easy!!! I'm going to start chronicling our cloth journey on my Instagram page! Follow me on @themunchingmedic
Angie - TNL Brand Ambassador
I'm Angie and I am @theecomidwife & have been an ambassador for the period lady since December 2020. Previously I had been one of the ambassadors for the nappy lady for a year before this, and it was reusable nappies which sent me down the rabbit warren of becoming more environmentally conscious and making as many environmental swaps as possible.
I started with reusable products for financial benefits, and its transferred into so many more swaps but for the environmental benefits instead. As a midwife I am passionate for women's health, and menstruation and menstrual health fits in well with this. Education on women's health is as important as reducing our impact on the environment.
Emily - TNL Brand Ambassador
Over the past few years I started switching out many of my everyday things for reusable and more sustainable alternatives. It only made sense that when we planned on having a baby, cloth nappies would follow suit - much to my American parents’ and friends’ bewilderment. I was very fortunate that both of my sisters in law used reusables for their little ones and they gave me plenty of guidance and encouragement! Cloth nappies can be so beautiful and it was so fun picking out nappies for Lily to wear - but was I picking out the best ones for us to use?
I was referred to the TNL website as I shopped for my future little one and also invited to join the Nappy Lady Facebook group by my SIL (and fellow cloth nappy addict), Megan. Just being a part of this group opened up my eyes to so much information about reusable nappies and I started to absorb all the information as I scrolled through while waiting for Lily to arrive - sharing everything I learned to my husband along the way.
Because the TNL website has such in depth descriptions of their products, as well as invaluable advice pages, I found myself jumping in on posts very often and referring people back to the website pages - why reinvent the wheel, right? Fast forward a few months and now I’m a Brand Ambassador.
I love being a part of the TNL team because I remember what it was like even just a half a year ago, being totally inundated with information and trying to make sense of it all. I love trying out new products and learning more about the cloth nappy world as each day passes. I especially enjoy helping to simplify reusable nappies for all those that want to know more about it - even those looking for just a few ways to make their lives slightly more eco-conscious or affordable - hello, reusable wipes!