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Customer Feedback

Rating:  
Thank You
Thursday, 13 October 2016  |  Julie

We are still awaiting the arrival of our baby so I am not able to comment on the functionality of the products, however I was very satisfied with the delivery times and service, and so far the appearance and quality of the items meet expectations. I'm very glad I discovered The Nappy Lady.


Rating:  
Very Efficient
Thursday, 6 October 2016  |  Katharine

I haven't used any of the items yet, but they were delivered promptly, so very efficient service. Thank you!


Rating:  
Invaluable
Thursday, 29 September 2016  |  Hannah

My baby hasn't arrived yet so although all the things I bought look wonderful I can't comment fully on that, but will review things when I've used them. Oh, apart from the Little Lambs Bamboo breast pads - brilliant and so much more comfortable than disposable ones! Service wise, The Nappy Lady has been outstanding!! My order took a while to come through as part of it wasn't in stock but I was kept updated regularly. Also swapped basic items (boosters) that I ordered for higher value ones at no extra cost to speed up my delivery.  I have recommended The Nappy Lady to other friends I know who are expecting babies as I really feel that the service and knowledge you get from the company is so good - which when you're potentially spending lots of money on cloth nappies that you have no experience of yourself is so important!! I had no idea what an all in one, or a pocket nappy is, or if a 2 part system is as complicated as it sounds to a novice, how to wash them, what impact using cloth nappies will have on my life compared to disposables etc without the advice both on the site and via emails. Invaluable!


Rating:  
Thanks Guys
Wednesday, 28 September 2016  |  A

We were looking for a pull-up for our 4 year old and this works perfectly and it doesn’t leak!We were looking for a washable pullup for our 7 month travelling adventure, backpacking around the world. We are 10 days in our travels and he is using them everyday. We have 3 of them that we alternate, while 1 is drying we are using the other, and we always have one spare just in case. They take long to dry, but as we are in warm countries we are managing perfectly. Only thing is that they are quite bulky, but after bribing little one with sweats for a couple of days to wear them, he got easily used to them!It is great to know we are not creating any more waste in the remote places we are going to, just a bit of washing in the morning and the nappy is ready to go!Thanks guys!


Rating:  
Positive Experience
Tuesday, 27 September 2016  |  C

My shopping experience was very positive! I ordered one nappy as a sample from your store and was kept up to date, order arrived quickly and well packaged.


Rating:  
Great
Saturday, 24 September 2016  |  Laura

We have now ordered a couple of times from your site, and have been extremely impressed with your helpfulness, and the personal, quick and efficient service. All items ordered have been despatched really quickly, and arrived within a day or two. We have also found your website so very helpful - detailed and honest product reviews really help in choosing the right products, and invaluable advice on using them as well. Am now happily using cloth nappies, and will definitely be back for any further supplies, thank you!


Rating:  
Order Pending
Friday, 9 September 2016  |  Mary

Thank you so much. Order pending. Love the FB group, and was very grateful for the recommendation email I received a little while ago. It's a great service you offer.


Rating:  
Swift Service
Thursday, 8 September 2016  |  Emma

A brilliant, swift and friendly service. I will definitely be a regular visitor to the site


Rating:  
7 years ago
Thursday, 8 September 2016  |  Elaine

I just wanted to say I have had my third child and am just embarking on using cloth nappies for the third time. Most of these nappies were purchased from you nearly 7 years ago. I just wanted to thank you for your invaluable advice and was delighted to see you are still in business all these years later. I live in Australia, and whilst cloth nappies have now really taken off, they was very little choice or information all those years ago. I bought a selection of the bambinex terry and bamboo nappies and they are still going well. The bamboo ones are quite worn but fine with replaced pads.


Rating:  
Efficient
Wednesday, 7 September 2016  |  Martha

I like the efficient delivery service Nappy lady offers 


Rating:  
Great fixed order
Wednesday, 7 September 2016  |  Heather

Your service has been great, you even quickly and painlessly fixed the order made by my Mum where she ordered twice as many as she meant to.


Rating:  
Honest
Wednesday, 31 August 2016  |  Fiona

we found buying from the Nappy Lady really straight forwards.  The reviews on the website are really clear and honest showing that not every nappy works for every baby.  As such we bought a selection to try once our baby arrives using both the reviews and the nappy ladies recommendations.  once we know which ones our little girl gets on with we will definitely be back to stock up our stash!  Delivery communication and time was also amazing, so I'm not worried about placing a last minute order as I'm confident I will have the items in a short time frame.


Rating:  
Excellent
Wednesday, 31 August 2016  |  Joanne

Thank you so much for your customised recommendation for my nappy system, we received the bumgenius flip system and accessories today and I am so excited to use them in a few months! The customer service and communication at nappylady is fantastic!


Rating:  
Second to none
Wednesday, 31 August 2016  |  N

I ordered muslins from the nappylady, service and advice was second to none!


Rating:  
Always Professional
Tuesday, 30 August 2016  |  Paula

“I have used the Nappy Lady website several times over the last few months to purchase reusable nappies and associated products for our newborn. The service has always been professional, super speedy, and attentive to our needs. I wouldn’t hesitate to recommend this service to anyone wanting to not use disposable nappies.’


Rating:  
Very Pleased
Tuesday, 16 August 2016  |  Joanna

I have placed a few orders with the Nappy Lady now and have been so pleased with the service and products received. I am new to cloth nappies (and babies! - first child is on the way) and after the amazing information and very thorough recommendation I was more than happy to place some orders. The products arrive very quickly and everything has been perfect. I've not been able to try the nappies yet but am looking forward to getting stuck in! I also love all the extras and natural lotions and potions.


Rating:  
Brilliant
Friday, 12 August 2016  |  Eleanora

I just wanted to let you know how much we are enjoying using the cloth nappies. As suggested by one of your advisors ( I think your personalized advice service is just brilliant!) we are using the pee nut system and it really works for us so thanks for pointing us in the right direction. I think you are doing an amazing job and you should probably teach a thing or two to our local councils, who don't seem to encourage the use of these brilliant eco friendly money saving cloth nappies a lot!!


Rating:  
Prompt Delivery
Monday, 8 August 2016  |  Gemma

Ordering is easy and delivery is prompt. I like the way each nappy is rated so I can see which suits our needs and what's fast drying etc. Have used your website twice and will definitely use again if I need more nappies


Rating:  
Super Fast
Wednesday, 3 August 2016  |  Elise

The delivery was super fast, I got everything delivered to my parents in France and it all went well.


Rating:  
Delighted
Monday, 1 August 2016  |  Zoe

Thank you for your email and the opportunity to give you some feedback. I am absolutely delighted with the service I have received from you - you have made the swap to cloth nappies an exciting and happy process rather than the daunting and overwhelming one that I was afraid of. Your quick, personal response to emails and individual advice mark you out as an exceptionally customer-friendly service, not to mention the pages and pages of helpful videos and articles on your website. 


Rating:  
Speedy
Wednesday, 27 July 2016  |  Chris

my feedback is really straightforward. We like your site because we get products we know and like at a reasonable price and speedily delivered!


Rating:  
Excellent
Wednesday, 27 July 2016  |  Nicola

Thank you for quick delivery on my order. The xl changing blanket is excellent for my disabled son and will see him through to adulthood. Many thanks.


Rating:  
Too Quick!
Wednesday, 27 July 2016  |  Clare

The nappies etc are great- I wish I'd made the switch sooner! The service was  great too- from the advice following my initial enquiry to the delivery. In fact the delivery was too efficient with my order being dispatched the same day when I had expected the following one. Interlink however were able to hold the parcel until I would be in to receive it.


Rating:  
Quick Delivery
Monday, 25 July 2016  |  G

Thanks for the quick delivery and great value nappies.


Rating:  
Very Good
Saturday, 23 July 2016  |  H

I thought the service was very good. My item arrived promptly and there were no issues.


Rating:  
Enjoyed Ordering
Wednesday, 6 July 2016  |  Hillary

I very much enjoyed ordering from your site. Unfortunately I can't exactly send you a review about the products quite yet because our baby hasn't been born yet! But I am excited to use everything. The only thing that surprised me when it arrived was the large wet bag. I wouldn't have called it large and imagined it a lot bigger, but that's ok. It'll still be of use. 


Rating:  
Straight Forward
Tuesday, 5 July 2016  |  Jenny

Fantastic service, really happy with the recommendations. I ended up buying two additional little lamb wraps (as well as the four motherease you recommended) as I had a couple of poo explosions. The motherease wraps are definitely more leak proof but not as pretty or snug as the little lamb ones so for vanity it was Otherwise I went with your recommendations 100% and am really pleased. Thank you so much for making a very complicated choice simple and straightforward.


Rating:  
Excellent
Wednesday, 29 June 2016  |  Sarah

I thought the service I received was excellent. The personal advice made the process of choosing nappies simple, otherwise the choice would have been very overwhelming for me as I have no experience with cloth nappies. The order arrived very quickly. A picking error was resolved quickly and easily. I wouldn't hesitate to recommend the Nappy Lady to anyone wanting to use cloth nappies.


Rating:  
Error Quickly Resolved
Sunday, 26 June 2016  |  Emma

I thought the service I received was excellent. The personal advice made the process of choosing nappies simple, otherwise the choice would have been very overwhelming for me as I have no experience with cloth nappies. The order arrived very quickly. A picking error was resolved quickly and easily. I wouldn't hesitate to recommend the Nappy Lady to anyone wanting to use cloth nappies.


Rating:  
Ordered Again
Monday, 20 June 2016  |  L

I thought the service I received was excellent. The personal advice made the process of choosing nappies simple, otherwise the choice would have been very overwhelming for me as I have no experience with cloth nappies. The order arrived very quickly. A picking error was resolved quickly and easily. I wouldn't hesitate to recommend the Nappy Lady to anyone wanting to use cloth nappies.


Rating:  
Extremely Useful
Wednesday, 15 June 2016  |  Liz

I have been using all the recommended kit for a few weeks now & it has has all been really good. I found your advice service extremely useful & made me confident that I was getting the right thing. The only thing I would say at this point is that at this point the wraps often get dirty at the same time as the insert so I seem to have to wash them all the time & I have what feels like hundreds of inserts- still have a box of inserts not yet opened! An extra wrap would have been useful in the pack but I am sure the need will decrease as my boy gets bigger & I will use all the inserts. The other thing I got when I bought the kit is a proper dirty bag which has been really useful & I would recommend to others. The whole experience of buying through you has been brilliant.Thank you for all your help,


Rating:  
Love the website
Wednesday, 1 June 2016  |  Helen

Want to thank you for all your help getting us on our way with our cloth journey been using them for a couple of months now and we are loving it...even won over the other half! ?? Love using the website as it is easy to use and has very helpful information regarding each nappy/item and has helped massively to pick the right nappies for our little one without spending a fortune. Also very pleased with speed of delivery and all items neatly packaged and very nice.


Rating:  
Happy
Thursday, 19 May 2016  |  Erica

I was very happy with the service received. Replies to enquiries were helpful and prompt, and I received the goods I ordered very quickly. The website is also full of useful information and easy to use. I'll definitely order again.


Rating:  
Excellent
Wednesday, 18 May 2016  |  Kerry

Have to say the service is great. You are excellent at informing customers on delivery expected date, advice and follow up thanks. I will confess im not keen on the little lamb waterproof wraps - will be buying the motherease ones soon as per your questionnaire recommendation. Thank you!!!


Rating:  
Quality
Monday, 16 May 2016  |  Kellie

Your service has been great. Your website and Youtube videos really helped me in making my decision. Ultimtately, though, the most useful was the personalised advice I received. I am not based in the UK, but was happy to pay a little extra for shipping to buy from you, knowing I was buying quality products. You were very quick to respond, both with my personalised advice and shipping my order. Top marks!!


Rating:  
Excellent Service
Saturday, 14 May 2016  |  Vicky

I have received excellent service and advice from the nappy lady. The delivery was super fast which is always great to know. The quality of the products is good and the products are cheaper than most other places.  I have not used any of the products I purchased as baby not arrived yet. I would definitely recommend  using the nappy lady, for excellent advice, service, quality and value for money.


Rating:  
Love Facebook
Sunday, 8 May 2016  |  L

You are providing a wonderful service on your website and the two Facebook pages. I have been blessed by it all. Thank you and I shall be recommending your service to all


Rating:  
Efficient
Wednesday, 4 May 2016  |  Graeme

Fast and efficient service and quick delivery. Love freetimes  


Rating:  
Thank You!
Tuesday, 3 May 2016  |  Chelsea

I just want to thank you with all of the help you've given me with real nappies. I nearly gave up with washable nappies a couple of weeks ago, due to the fact that I bought some cheap ones from another website that leaked a lot of urine every hour, if not before. I did one of the questionnaires last year, and got a very detailed and informative response that I was very impressed with, and I found it very helpful with teaching me more about real nappies, as I had never used them before purchasing the cheap ones this year. I was also very happy to find I was not pressured to buy anything after doing the questionnaire, because at the time it turned out that I really couldn't afford the prices due to my very tight budget (no refelection on the company's prices, just my money situation). I recieved a 5% discount code with the response to the questionnaire which still works now, and I believe is meant to work for all future purchases too, which is fab! The prices on the website are very reasonable compared to other sellers (even cheap places like amazon, as I've shoped around due to my small budget). I have been extremely impressed with the descriptions for all of the products, and it's lovely to read the sellers personal and honest opinion and adv ise. I love the little table that shows things like the nappy's level of containment, absorbency, drying time etc. With my first order, I forgot to add fleece liners to it, and so I emailed the company and got a quick reply saying the liners would be added to my order without putting on an additional delivery charge. Which is obviously extremely helpful when I have a small budget. I've had regular emails with all of my orders, to keep me up to date on what is happening with my order. Lastly - and most importantly - the nappies that I have ordered work brillaintly (tots bots with fleece liners and motherease wraps. Also just ordered little lambs, but haven't received them yet as I've only recently made the order)! So for all of this, I was to say a massive thank you to The Nappy Lady, you have done a brilliant job! I am very impressed and will definitely recommend you to anyone who is interested in cloth nappies.


Rating:  
Happy
Monday, 2 May 2016  |  Granny

I very much appreciated the help and assistance your staff gave in dealing with my order. However apart from saying your parcel came exactly as you stated I cannot say much more. We are still awaiting the birth of our granddaughter. We are in Australia and our daughter is in the UK so I haven't seen the nappies first hand. I can say that my daughter was overwhelmed.


Rating:  
So Soft
Sunday, 1 May 2016  |  Lucie

Love the little lamb pads, they're so soft and give great protection.They were very easy to buy from your website, the  package arrived promptly and in good order, thank you


Rating:  
15 years on!
Tuesday, 12 April 2016  |  Jocelyn

I have just given my nappies away on Freecycle. I thought I would recommend your website to the woman who wanted them and I wondered if you were still there. I was very happy and strangely excited to see that you still are and so I am writing to you. I want to thank you for your support at that time.  Terries has gone right out of fashion but were beginning to make a come back. Many people were curious as to why I would want to use terrys and I really couldn't think of a reply other than 'Because I don't want poo in my bin'. Obviously, there are the many other reasons, like economy, health, having small guest towels available for the rest of your life (!) You furnished me with a very neat answer, which I found very handy and a little more socially appropriate. - 'because I prefer them'. Thank you for that. (Actually I still use the phrase when I wish to give a short answer to a challenging question). Anyhow, I see that you were established just before my first child was born and so I feel privileged to have been one of the first customers in a business which seems to be doing pretty well.  I will continue to recommend you and wish you all the best,


Rating:  
Appreciative
Monday, 11 April 2016  |  Tessa

My daughter is now two and a half and has been out of nappies for a while. I just wanted to let you know how much I appreciated the services you provided, from your recomendations before she was born to nappy rash issues. The day and night nappies fitted her perfectly and have grown with her. Thank you very much for the support you provided.


Rating:  
Excellent
Monday, 11 April 2016  |  Pam

Excellent service and product!


Rating:  
Broken Lid
Monday, 4 April 2016  |  Sanda

I am very pleased with my recent order, fast and efficient service, the nappy bucket lid was damaged on arrival, however an e- mail to you soon resolved the issue and I received another lid in the post just a few days later.


Rating:  
Thanks
Saturday, 2 April 2016  |  Julia

Dear Wendy & Co Thanks for the confirmation. I just wanted to let you know that we're particularly proud of this order as it marks about 1000 real nappies just from us not in landfill! (going by the liners). Thanks for your help!


Rating:  
Fresh
Wednesday, 30 March 2016  |  Michelle

The oils are great for keeping my nappy bucket fresh and the cheeky wipes nice and clean smelling when they are being stored, I am looking forward to using the reusable swim nappy and liners this weekend at our first swimming lesson! Hopefully it'll work a treat, and much more environmentally and tiny bottom friendly than the disposables


Rating:  
Very Pleased
Tuesday, 29 March 2016  |  Kate

Very pleased with all the items and service - would definitely buy from you again and recommend to others. I am currently looking at switching from disposable to cloth nappies and have a trial kit from our local nappy project. I am finding all the advice and info on your website incredibly useful - thank you for posting it all. In all honesty, I think I am likely to purchase cloth nappies through the local project as I have their trial kit and can get council discount through them. However, I won't hesitAte to buy any other nappy type supplies from you as all the info you provide makes it clear you are passionate about the products you sell and really know your stuff.


Rating:  
A*
Monday, 7 March 2016  |  Anna

We love our new LL diapers and really appreciate your help to get them! We got them fast and easy and to a good price thanks to your "buy ten"-offer. The web-site and your service was wonderfull all the way - thank you!


Rating:  
Thank You!
Friday, 4 March 2016  |  Leanne

I just want to say thank you. I used your advice service last year before my baby was born and combined your two recommendations - I purchased size 1 Tots Bots Bamboozles with Motherease wraps for the newborn stage and Bumgenius Freetimes with a couple of size 2 Bamboozles for later on. Your advice (both based on the questionnaire I completed and what is available on your site) gave me the confidence to use cloth from birth on my first baby. I'm glad I made the investment in the size 1 nappies as my daughter has skinny legs and wouldn't have comfortably fitted in the Bumgenius from birth. I'm now the mad one among my friends who talks about loving her nappies and shows them to people whenever the opportunity arises!

Nappy help & expertise since 1999