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Customer Feedback

Professional Service
Tuesday, 20 August 2019  |  TM

Well I haven't used the nappies I've bought yet (baby due October) but I have nothing but praise for the service I have received.
Not only a family friendly business, which proudly advertises that it works around childcare needs, but a very reputable company. Even the Facebook group is brilliant for advice.

I've bought all the bits I need from the site, and will keep returning, as the nappy lady is a business I'm happy to support. Fast, friendly and professional service every time.

Unique Business
Monday, 29 October 2018  |  JS

Regarding the Nappy Lady:
"I found the Nappy Lady to be a unique business with a vary human touch, lovely to communicate with, full of practical advice, very sensible and helpful. I love that you are a business ran from home by a group of moms and you clearly know a lot about nappies! I have used your website countless times to find out information about nappies and videos on how to use specific models, and I used this information to guide my buying of cloth for my little girl to use for the rest of her baby years, hopefully. Dealing with you felt like being part of a community and I am really encouraged by this to continue to use cloth nappies."

Regarding the hire:
"It's a great idea to offer a hire for newborns. It's really difficult to justify buying new nappies for 2-3 months just for one child, even pre-loved, as it is a lot of hassle buying and selling them, and also I wouldn't have known what to buy being new to cloth and a first time mum who has no idea about what "heavy wetter" means, how much poo a baby is capable of producing and why you might need a special nappy overnight. The nappy world is a minefield so it was nice to have a couple of months to research the topic for the very reasonable price of a hire. If I had another child I would use this again without a question. I got the nappies weeks in advance, you sent an information sheet with everything I needed to know, and when I ran into trouble using them you immediately replied to my e-mail and offered a solution which worked. This is a wonderful service for any parent to use and very, very easy and approachable, making cloth nappies so much more appealing."

About the Bimbles:
"I was expecting a smallish baby so the Bimbles seemed a reasonable choice and I would agree that they do fit a smaller size better. My girl definitely grew out of them before reaching the 12lb limit. They are a fine, basic, easy to use nappy. I used a disposable liner just to keep little ones skin nice and dry which worked a treat and also meant a bit less staining and poo in the washing machine. Their absorbency was average which is what they are meant to be, and we usually changed them every 2-3 hours. Because my girl is a rather heavy wetter, at night I changed her around midnight into a disposable which then lasted until the morning, and saved me getting up again, as the Bimble wouldn't hold out that long, but it might do for other babies. Even though I couldn't use them exclusively, they reduced my use of disposables up to 90%, and I think for a first timer it's an acceptable result. I liked that they were simple enough to learn and introduce me to cloth and my partner didn't mind using them either. If I had another baby I might choose a different nappy now that I know more about them but I think they were a very good choice for us being new to all of this (and to babies)."

Very happy
Friday, 31 August 2018  |  Lauren

I have been very happy with the service.

On search engines you come up high when searching for information about cloth nappies.

It was great to see all the right information in one place.

The videos are an extra special touch as you get to understand the quality and technique of the nappies really well.

I love that you hold a wide range of all different nappies and also all the accessories and equipment to get started including wet bags and liners etc

I have been referring other new mums to your website as I find it is a place for people to gather all the information they need to start.

Will be popping back to get more supplies soon

Also the Facebook page is a great way to get communicating and socialising with other mums and recently helped out another mum near by on there with a washing machine emergency !

Brilliant for bedtime wetters who are out of day nappies
Monday, 13 August 2018  |  Laura

My 2.5 year old has been nappy free for 8 months through the day, but sometimes they still pee at night despite a pre bed pee & dream pee when I go to bed. They tend to pee a large volume, other brands such as grovia pull ups (had to buy the 3-5yr extender plus side tabs) & close xl night (way too small) leaked despite boosting and she was not able to pull these up and down herself for the pre-bedtime pee and I also struggled at the dream pee!
Hurray for mother ease bedwetters, they fit well, super soft, very absobent & easy to pull up and down allowing us to switch from cloth night nappies to cloth pull ups. No additional booster needed and she can feel herself when wet so wakes up. Love the new prints, a few more gender neutral ones would be great! You only really need 2 pairs and they sell on well so a great investment, initial cost may seem alot but they are worth it if you need that extra night protection that they can pull up thenselves without lots of bedding changes. #clothrocks

amazing service
Monday, 9 July 2018  |  Charlotte

Absolutely amazing service! Such speedy delivery and I opted for the night nappy combo with had been absolutely bomb proof!!!! Thank you x

Monday, 2 July 2018  |  Jenny

Amazing service, and love that you consider the baby's shape too for the recommendation. We have been very happy with the result, thank you! Its also nice to be supporting a small business who looks after their staff.

Friday, 29 June 2018  |  Gill

I’ve just received your donation box of nappies and liners, and can I just say I'm speechless ! Even shed a tear at how kind your donation is.

There going to be an amazing blessing to all the poorly babies in the African hospital.

Sometime you loose heart asking for help, but you have just proved to me that there is always hope, and kind generous people still in this world.

God bless you in all that you do.

Friday, 18 May 2018  |  Elizabeth

I just like to say how much we are enjoying our cloth nappy experience and that the hours I spent reading through your website really paid off!

Monday, 19 February 2018  |  Z

I am so happy with the service, everything arrived super quickly. The nappies are amazing, they hold everything in overnight for my son, I wish I'd found them sooner!

Very happy customer
Monday, 20 November 2017  |  SS

ou were my first port of call when I was pregnant with my first son 5 years ago and needed advice on cloth nappies.

You advised me on what to get and I got them all from you. To this day and on my 3rd baby at this stage I still have the Bambinex teddy's, the 40 reusable wipes (39 left actually--I think my husband nicked one to clean the car), and other stuff.

I wasn't initially keen on a 2-part system (nappy and wrap) that you always always always recommend but with 3 fully breastfed babies I'm totally in agreement.

My point is, you offer great and efficient service; always reachable, no question is too dumb for you to answer (and it is YOU who call or email people, not your staff!), and your recommendations are spot on. Fast delivery and you're well-stocked too in terms of inventory. And the website is very easy to navigate l, unlike some.

All in all I'm a very happy customer. 5 years and 3 babies on.

Prompt Service
Wednesday, 1 November 2017  |  Sophie

Great range of stock and prompt service. I would highly recommend The Nappy Lady. Love my new nappies - thank you!

Extremely Satisfied
Thursday, 24 August 2017  |  Alison

Extremely satisfied with the very prompt service .Thank you

Thank you
Wednesday, 23 August 2017  |  Jennifer

Thank you so much for your prompt and helpful service. Nappies arrived really quickly and I was really grateful that you made up the kit with no hassle even though you were short of stock, and also grateful for the advice on different options. Many thanks for an excellent service.

Excellent Service
Wednesday, 26 July 2017  |  JM

I found your service to be excellent. You were helpful and courteous on the telephone. There was no quibble on returning pants of the wrong size, which was our mistake. The fact that you made no charge for sending the correct size was a good touch, however I am more than happy to pay for this service to keep your costs down.

Friday, 2 June 2017  |  Emma

I've been really impressed with the Nappy Lady and have been recommending it to friends. The response to my questionnaire was invaluable. I already had some secondhand nappies but 'filled in the gaps' with the Nappy Lady's advice on what to buy and it's all proved to be spot on. She anticipated things I was not aware of and chose very wisely for our situation. I still go back to the advice document to make decisions about washing etc. Even having had the secondhand nappies I think I would have done better to buy her package outright rather than to top up as I go because of the bulk savings and discounts she adds into the equation. Thanks Nappy Lady!

Absolutely Perfect
Thursday, 25 May 2017  |  D

Thank you so much for a wonderful experience. My new nappies are absolutely perfect and customer service has been excellent

New Review
Thursday, 25 May 2017  |  V

The nappy lady website is one of the most useful and detailed sites I could find. The advice is great and I love the selection of products! They are well described and it makes buying fun and easy.

Thank You
Thursday, 13 October 2016  |  Julie

We are still awaiting the arrival of our baby so I am not able to comment on the functionality of the products, however I was very satisfied with the delivery times and service, and so far the appearance and quality of the items meet expectations. I'm very glad I discovered The Nappy Lady.

Very Efficient
Thursday, 6 October 2016  |  Katharine

I haven't used any of the items yet, but they were delivered promptly, so very efficient service. Thank you!

Thursday, 29 September 2016  |  Hannah

My baby hasn't arrived yet so although all the things I bought look wonderful I can't comment fully on that, but will review things when I've used them. Oh, apart from the Little Lambs Bamboo breast pads - brilliant and so much more comfortable than disposable ones! Service wise, The Nappy Lady has been outstanding!! My order took a while to come through as part of it wasn't in stock but I was kept updated regularly. Also swapped basic items (boosters) that I ordered for higher value ones at no extra cost to speed up my delivery.  I have recommended The Nappy Lady to other friends I know who are expecting babies as I really feel that the service and knowledge you get from the company is so good - which when you're potentially spending lots of money on cloth nappies that you have no experience of yourself is so important!! I had no idea what an all in one, or a pocket nappy is, or if a 2 part system is as complicated as it sounds to a novice, how to wash them, what impact using cloth nappies will have on my life compared to disposables etc without the advice both on the site and via emails. Invaluable!

Thanks Guys
Wednesday, 28 September 2016  |  A

We were looking for a pull-up for our 4 year old and this works perfectly and it doesn’t leak!We were looking for a washable pullup for our 7 month travelling adventure, backpacking around the world. We are 10 days in our travels and he is using them everyday. We have 3 of them that we alternate, while 1 is drying we are using the other, and we always have one spare just in case. They take long to dry, but as we are in warm countries we are managing perfectly. Only thing is that they are quite bulky, but after bribing little one with sweats for a couple of days to wear them, he got easily used to them!It is great to know we are not creating any more waste in the remote places we are going to, just a bit of washing in the morning and the nappy is ready to go!Thanks guys!

Positive Experience
Tuesday, 27 September 2016  |  C

My shopping experience was very positive! I ordered one nappy as a sample from your store and was kept up to date, order arrived quickly and well packaged.

Saturday, 24 September 2016  |  Laura

We have now ordered a couple of times from your site, and have been extremely impressed with your helpfulness, and the personal, quick and efficient service. All items ordered have been despatched really quickly, and arrived within a day or two. We have also found your website so very helpful - detailed and honest product reviews really help in choosing the right products, and invaluable advice on using them as well. Am now happily using cloth nappies, and will definitely be back for any further supplies, thank you!

Order Pending
Friday, 9 September 2016  |  Mary

Thank you so much. Order pending. Love the FB group, and was very grateful for the recommendation email I received a little while ago. It's a great service you offer.

Swift Service
Thursday, 8 September 2016  |  Emma

A brilliant, swift and friendly service. I will definitely be a regular visitor to the site

7 years ago
Thursday, 8 September 2016  |  Elaine

I just wanted to say I have had my third child and am just embarking on using cloth nappies for the third time. Most of these nappies were purchased from you nearly 7 years ago. I just wanted to thank you for your invaluable advice and was delighted to see you are still in business all these years later. I live in Australia, and whilst cloth nappies have now really taken off, they was very little choice or information all those years ago. I bought a selection of the bambinex terry and bamboo nappies and they are still going well. The bamboo ones are quite worn but fine with replaced pads.

Wednesday, 7 September 2016  |  Martha

I like the efficient delivery service Nappy lady offers 

Great fixed order
Wednesday, 7 September 2016  |  Heather

Your service has been great, you even quickly and painlessly fixed the order made by my Mum where she ordered twice as many as she meant to.

Wednesday, 31 August 2016  |  Fiona

we found buying from the Nappy Lady really straight forwards.  The reviews on the website are really clear and honest showing that not every nappy works for every baby.  As such we bought a selection to try once our baby arrives using both the reviews and the nappy ladies recommendations.  once we know which ones our little girl gets on with we will definitely be back to stock up our stash!  Delivery communication and time was also amazing, so I'm not worried about placing a last minute order as I'm confident I will have the items in a short time frame.

Wednesday, 31 August 2016  |  Joanne

Thank you so much for your customised recommendation for my nappy system, we received the bumgenius flip system and accessories today and I am so excited to use them in a few months! The customer service and communication at nappylady is fantastic!

Second to none
Wednesday, 31 August 2016  |  N

I ordered muslins from the nappylady, service and advice was second to none!

Always Professional
Tuesday, 30 August 2016  |  Paula

“I have used the Nappy Lady website several times over the last few months to purchase reusable nappies and associated products for our newborn. The service has always been professional, super speedy, and attentive to our needs. I wouldn’t hesitate to recommend this service to anyone wanting to not use disposable nappies.’

Very Pleased
Tuesday, 16 August 2016  |  Joanna

I have placed a few orders with the Nappy Lady now and have been so pleased with the service and products received. I am new to cloth nappies (and babies! - first child is on the way) and after the amazing information and very thorough recommendation I was more than happy to place some orders. The products arrive very quickly and everything has been perfect. I've not been able to try the nappies yet but am looking forward to getting stuck in! I also love all the extras and natural lotions and potions.

Friday, 12 August 2016  |  Eleanora

I just wanted to let you know how much we are enjoying using the cloth nappies. As suggested by one of your advisors ( I think your personalized advice service is just brilliant!) we are using the pee nut system and it really works for us so thanks for pointing us in the right direction. I think you are doing an amazing job and you should probably teach a thing or two to our local councils, who don't seem to encourage the use of these brilliant eco friendly money saving cloth nappies a lot!!

Prompt Delivery
Monday, 8 August 2016  |  Gemma

Ordering is easy and delivery is prompt. I like the way each nappy is rated so I can see which suits our needs and what's fast drying etc. Have used your website twice and will definitely use again if I need more nappies

Super Fast
Wednesday, 3 August 2016  |  Elise

The delivery was super fast, I got everything delivered to my parents in France and it all went well.

Monday, 1 August 2016  |  Zoe

Thank you for your email and the opportunity to give you some feedback. I am absolutely delighted with the service I have received from you - you have made the swap to cloth nappies an exciting and happy process rather than the daunting and overwhelming one that I was afraid of. Your quick, personal response to emails and individual advice mark you out as an exceptionally customer-friendly service, not to mention the pages and pages of helpful videos and articles on your website. 

Wednesday, 27 July 2016  |  Chris

my feedback is really straightforward. We like your site because we get products we know and like at a reasonable price and speedily delivered!

Wednesday, 27 July 2016  |  Nicola

Thank you for quick delivery on my order. The xl changing blanket is excellent for my disabled son and will see him through to adulthood. Many thanks.

Too Quick!
Wednesday, 27 July 2016  |  Clare

The nappies etc are great- I wish I'd made the switch sooner! The service was  great too- from the advice following my initial enquiry to the delivery. In fact the delivery was too efficient with my order being dispatched the same day when I had expected the following one. Interlink however were able to hold the parcel until I would be in to receive it.

Quick Delivery
Monday, 25 July 2016  |  G

Thanks for the quick delivery and great value nappies.

Very Good
Saturday, 23 July 2016  |  H

I thought the service was very good. My item arrived promptly and there were no issues.

Enjoyed Ordering
Wednesday, 6 July 2016  |  Hillary

I very much enjoyed ordering from your site. Unfortunately I can't exactly send you a review about the products quite yet because our baby hasn't been born yet! But I am excited to use everything. The only thing that surprised me when it arrived was the large wet bag. I wouldn't have called it large and imagined it a lot bigger, but that's ok. It'll still be of use. 

Straight Forward
Tuesday, 5 July 2016  |  Jenny

Fantastic service, really happy with the recommendations. I ended up buying two additional little lamb wraps (as well as the four motherease you recommended) as I had a couple of poo explosions. The motherease wraps are definitely more leak proof but not as pretty or snug as the little lamb ones so for vanity it was Otherwise I went with your recommendations 100% and am really pleased. Thank you so much for making a very complicated choice simple and straightforward.

Wednesday, 29 June 2016  |  Sarah

I thought the service I received was excellent. The personal advice made the process of choosing nappies simple, otherwise the choice would have been very overwhelming for me as I have no experience with cloth nappies. The order arrived very quickly. A picking error was resolved quickly and easily. I wouldn't hesitate to recommend the Nappy Lady to anyone wanting to use cloth nappies.

Error Quickly Resolved
Sunday, 26 June 2016  |  Emma

I thought the service I received was excellent. The personal advice made the process of choosing nappies simple, otherwise the choice would have been very overwhelming for me as I have no experience with cloth nappies. The order arrived very quickly. A picking error was resolved quickly and easily. I wouldn't hesitate to recommend the Nappy Lady to anyone wanting to use cloth nappies.

Ordered Again
Monday, 20 June 2016  |  L

I thought the service I received was excellent. The personal advice made the process of choosing nappies simple, otherwise the choice would have been very overwhelming for me as I have no experience with cloth nappies. The order arrived very quickly. A picking error was resolved quickly and easily. I wouldn't hesitate to recommend the Nappy Lady to anyone wanting to use cloth nappies.

Extremely Useful
Wednesday, 15 June 2016  |  Liz

I have been using all the recommended kit for a few weeks now & it has has all been really good. I found your advice service extremely useful & made me confident that I was getting the right thing. The only thing I would say at this point is that at this point the wraps often get dirty at the same time as the insert so I seem to have to wash them all the time & I have what feels like hundreds of inserts- still have a box of inserts not yet opened! An extra wrap would have been useful in the pack but I am sure the need will decrease as my boy gets bigger & I will use all the inserts. The other thing I got when I bought the kit is a proper dirty bag which has been really useful & I would recommend to others. The whole experience of buying through you has been brilliant.Thank you for all your help,

Love the website
Wednesday, 1 June 2016  |  Helen

Want to thank you for all your help getting us on our way with our cloth journey been using them for a couple of months now and we are loving it...even won over the other half! ?? Love using the website as it is easy to use and has very helpful information regarding each nappy/item and has helped massively to pick the right nappies for our little one without spending a fortune. Also very pleased with speed of delivery and all items neatly packaged and very nice.

Thursday, 19 May 2016  |  Erica

I was very happy with the service received. Replies to enquiries were helpful and prompt, and I received the goods I ordered very quickly. The website is also full of useful information and easy to use. I'll definitely order again.

Nappy help & expertise since 1999